Win the Customer

NOVEMBER 25, 2014

Business Communication Customer Experience Technology' Any organization that wants to remain relevant today will need to ensure that they’re ready and willing to listen, engage, and respond to customers through the customer’s preferred communication channels in real time.

Gamification 135

Gamification Meeting Customer Service Communication 135

NICE inContact

JANUARY 23, 2019

Founded in 1994, Appriss is a data analytics company built on a core belief: Technology can and should be doing good for society. inView Performance Management for CXone is raising agent engagement and motivation with gamification challenges and provides near-real-time updates on their performance, even when they’re working from home.

Contact Center 137

Contact Center Technology Gamification Call Center Solutions 137

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Calabrio

MARCH 7, 2025

Outdated Technology: Outdated or inefficient technology can frustrate agents and hinder their productivity. Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Develop a comprehensive onboarding program. Equip and engage agents from day one.

Call Center 130

Call Center How To Contact Center Gamification 130

TechSee

JUNE 4, 2019

While these non-technological training styles center offer a number of benefits, they can consume a considerable portion of a call center’s resources in terms of time and cost. Gamification is an immersive, exciting experience that engages and motivates agents. Virtual private tutors. One size doesn’t fit all. Get in the game.

Call Center 117

Call Center Training Technology Gamification 117

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

Gamification 79

Gamification Contact Center Training Feedback 79

NICE inContact

AUGUST 23, 2019

Both generations are tech-savvy, but each rely on technology differently. One of the most important ways to engage and satisfy agents of both generations is to implement cutting-edge, intuitive contact center technology that offers an appealing UI, automates workflows, and unifies all agent activities into one place.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

Both generations are tech-savvy, but each rely on technology differently. One of the most important ways to engage and satisfy agents of both generations is to implement cutting-edge, intuitive contact center technology that offers an appealing UI, automates workflows, and unifies all agent activities into one place.

Contact Center 136

Contact Center Gamification Management Social Media 136

NICE inContact

JANUARY 24, 2017

You and your project team have poured hours into the design and implementation of your new call center technology platform, and the big day has finally arrived – Go-Live. As with all contact center gamification , make sure you are driving the right behaviors, that all agents have an opportunity to win, and that guidelines are clear.

Call Center 120

Call Center Technology Contact Center Gamification 120

NICE inContact

APRIL 11, 2018

Webhelp’s former on-premise technology just wasn’t cutting it: It was complex, inflexible, difficult to maintain and expensive to upgrade. And Webhelp’s 1,000 agents, who have all moved to the CXone platform, are empowered and motivated with tools like gamification through inView™ Performance Management for CXone.

Gamification 162

Gamification Social Media Insurance Retail 162

Optimove

MARCH 20, 2025

From gamification and AI-driven personalization to unlocking the full potential of Optimoves platform, attendees walked away with the tools and strategies to future-proof their marketing and embrace Positionless execution.

Connections 52

Connections Gamification Marketing CRM 52

Optimove

MARCH 6, 2025

Additionally, integrating rewards, gamification, and emotional brand connections enhances customer loyalty and keeps shoppers engaged over time. Rewards and Gamification A structured loyalty program with clear rewards drives repeat purchases. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.

Contact Center 0

Contact Center Gamification Competitive Advantage Study 0

ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. More and more customer service teams are using gamification as a means of improving their team performance and staff retention. What is gamification?

Gamification 59

Gamification How To Contact Center Software Contact Center 59

CX Accelerator

MARCH 28, 2018

There is undeniable science behind the "gamification" movement that deserves our attention. Gamification (using game mechanics to drive agents toward high-value behaviors) is one additional technique that can be used to design meaningful play at work. Do your employees have a sense of curiosity and excitement about their work?

Gamification 140

Gamification Contact Center Self Service Employee Engagement 140

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. So, what part does technology play in this? Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. . Final Words.

Technology 106

Technology Customer Experience Social Media Multi-Channel 106

Alida

APRIL 5, 2017

The health care industry has frequently lagged behind other industries in terms of technology and customer service developments. Integrate technology to provide an easier, more seamless experience. Realize that people do have other choices. In both retail and health care, this is no longer the case.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

NICE inContact

SEPTEMBER 30, 2019

The reality is, with the right call center software and workforce optimization technology, teleworking can be a win-win for both the organization AND the employee. You need the technology infrastructure to make it a reality. The technology to establish a successful remote contact center program is available now.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Calabrio

OCTOBER 15, 2019

Idaho Central lets top agents select their schedules and invite agent representatives from each team to weigh in on important decisions, such as adherence goals, uses of gamification and scheduling policies. More than half of Idaho Central’s agents maintain a perfect attendance record. The Engager – Blue Ridge. The Trailblazer – Cummins Inc.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

NICE inContact

DECEMBER 5, 2017

Often, I see a significant amount of time being spent on how to use technology and how to navigate between various pieces of technology instead. Tip 1: Streamline the number of technology providers as much as possible and only purchase technology with a simple and intuitive interface. Compensation / benefits.

Contact Center 161

Contact Center Tips Gamification Culture 161

Calabrio

MARCH 4, 2025

But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact. With the explosion in AI-driven technologies , theres no shortage of ways to leverage contact center automation in 2025.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. Accelerate resolutions with AI-powered agent assistance. Monotony can be alleviated by changing scripts or desk placement, for example.

Call Center 196

Call Center Self Service Strategy Contact Center 196

LoyaltyPlus

AUGUST 22, 2018

It sounds far-fetched, but the growing trend among businesses that aim to benefit fully from next-generation technology, is to exploit the application of game mechanics and to drive up loyalty by applying popular techniques upon which gaming is based. The main objective is to improve user engagement and productivity.”.

Gamification 53

Gamification CRM Loyalty Programs Touchpoint 53

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52

Experience Investigators by 360Connext

JUNE 22, 2021

Others might be motivated by gamification. One technology provider sent an email to former customers who had requested a certain feature once the feature was rolled out. Get proactive about how to engage with customers who might receive statements or invoices but little else.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Optimove

APRIL 27, 2023

By the time you get back to the office, you’ll have spent your entire lunch hour enjoying the fun of app gamification — and with a recent study by App Annie telling us that 70% of the world’s 2,000 largest companies are using gamification in their mobile apps, you won’t be alone. Increased spend?

Gamification 52

Gamification Loyalty Programs Loyalty Study 52

rethinkCX

FEBRUARY 23, 2025

In 2025, that heartbeat is racing toward transformation, driven by technology, evolving expectations, and smarter strategies. By mid-2025, 50% of call centers will use gamification to upskill agents, improving retention and CX delivery. Your call center isnt just a support hubits the heartbeat of your customer experience (CX).

Call Center 52

Call Center Self Service Trends Customer Experience 52

CSM Magazine

APRIL 3, 2025

Gamification and FOMO : PEPE’s viral growth was fueled by gamified elements, such as staking rewards and rapid token launches. Integrated with Web3 technologies, AR/VR environments are being used to: Offer Virtual Try-Ons : Customers can try products virtually before making a purchase, minimizing returns and enhancing confidence.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

CSM Magazine

MARCH 14, 2025

The way businesses reach customers is being updated with the help of AI, more engaging games, and new technology. The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Lithium

OCTOBER 12, 2022

Years ago, long before Khoros was Khoros and was simply Lithium technologies, a rather curious and beautiful theory was introduced into the world of digital communities. The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors.

Gamification 52

Gamification Entertainment Video System 52

Optimove

NOVEMBER 15, 2022

Born between 1997 and 2012 and raised alongside Internet technology since the very beginning of their lives – they hold in their hands (literally, ninety-eight percent own a smartphone) an estimated annual purchasing power of $143 billion. A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification.

Tips 105

Tips Gamification Engagement Marketing 105

TechSee

SEPTEMBER 2, 2020

” Provide access to innovative technology. A practical way to bring WFH call center staff closer together virtually is to invest in quality video conferencing and collaboration tools Other effective remote employee engagement technologies include instant messaging apps and in-house social networks. billion from 2020 to 2024.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

Michelli Experience

DECEMBER 5, 2017

In keeping with a principle I discussed in Leading the Starbucks Way , Starbucks leaders decided to mobilize the connection they forged in the intimacy of the coffeehouse experience and extended their relationship with customers through technology. The Right Choice for YOU.

Gamification 113

Gamification Consulting Study Customer Centricity 113

CSM Magazine

MARCH 27, 2025

Gamification to Keep Users Hooked Progress bars, badges, leaderboards – they turn every interaction into a mini-game. Leverage Technology Without Losing the Human Touch Sure, automation helps – but empathy still matters. Real-Time Bonuses and Rewards Casinos understand the psychology of instant gratification.

Customer Engagement 52

Customer Engagement Engagement Gamification Competitive Advantage 52

NICE inContact

MARCH 29, 2018

Our goal was to serve our customers better,” says Young Energy’s Chief Technology Officer Bruce Gilbert. “We And agents stay motivated With inView’s gamification capabilities, get continual feedback on their performance and modify their schedules quickly and easily. Issues are identified and addressed immediately.

Average Handle Time 120

Average Handle Time Contact Center Gamification Retail 120