NICE inContact

DECEMBER 5, 2017

Tip 1: Streamline the number of technology providers as much as possible and only purchase technology with a simple and intuitive interface. Tip 2: Place the frontline agents at the center of the performance chain and ensure they’re regularly updated on all levels of performance and objectives. Compensation / benefits.

Contact Center 240

Contact Center Tips Gamification Culture 240

Optimove

JANUARY 6, 2025

This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. Loyalty Programs Encourage repeat purchases through rewards, tiered benefits, or seasonal incentives enhanced by gamification elements like progress tracking, achievement badges, and challenges.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Optimove

NOVEMBER 15, 2022

Without further ado, here are seven tips for maximizing success. Tip #1: Make it personal. Tip #2: Make it authentic. Tip #3: Make it snackable. Tip #4: Make it innovative. Tip #5: Make it social. Tip #6: Make it entertaining. The result? Key takeaway?

Tips 105

Tips Gamification Engagement Marketing 105

Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

Gamification 79

Gamification Contact Center Training Feedback 79

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI orchestration, gamification can be personalized in real-time.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Lumoa

FEBRUARY 21, 2023

Tips to Re-energize Your VoC Program Sian and Mark shared a couple of ways to reenergize VoC programs- although effectiveness would be dependent on the design and maturity of the program: Take a Step Back Mark suggested taking a step back from where you are now and not getting too caught up in the specifics.

Gamification 195

Gamification How To Customer Journeys Omni-Channel 195

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Optimove

MARCH 6, 2025

Additionally, integrating rewards, gamification, and emotional brand connections enhances customer loyalty and keeps shoppers engaged over time. Rewards and Gamification A structured loyalty program with clear rewards drives repeat purchases. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

NICE inContact

NOVEMBER 6, 2018

They also will self-manage and appreciate gamification ! The post Five Tips for Improving Contact Center Management appeared first on NICE inContact Blog. And remember to measure Agent Satisfaction – it will reflect in Customer Satisfaction! Empower other employees – in the contact center or beyond.

Contact Center 122

Contact Center Tips Management Contact Center Software 122

Optimove

DECEMBER 31, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Top 25 Insights: Personalization at Scale : Over 70% of consumers now expect personalized communication tailored to their preferences, not just their demographics.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Optimove

MARCH 20, 2025

From gamification and AI-driven personalization to unlocking the full potential of Optimoves platform, attendees walked away with the tools and strategies to future-proof their marketing and embrace Positionless execution.

Connections 52

Connections Gamification Marketing CRM 52

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI-journey orchestration, gamification can be personalized in real-time.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

JANUARY 14, 2025

Leverage gamification : Integrate features like leaderboards or NFL-themed tournaments to create excitement and competition among bettors. Keeping players engaged through personalized offers, gamification, and targeted campaigns can make all the difference. 42% retention from the regular season and playoffs to the championship stage.

Gamification 52

Gamification Sports Loyalty Groups 52

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

CSM Magazine

OCTOBER 21, 2024

Gamification can work wonders here too. A great rewards program is intuitive, easy to join, and worth the effort. The best ones build relationships over time, offering perks that feel tailored – like birthday surprises or discounts on frequently bought items. And a little mystery goes a long way, i.e., ‘Congratulations!

Retail 52

Retail Engagement Customer Experience Tips 52

Optimove

JANUARY 20, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Impact of In-Play Betting on Player Spending Live betting is a significant driver of revenue for sportsbooks. An analysis of 3,794,500 sportsbook bettors revealed that 54% of total bets are placed live.

Sports 75

Sports CRM Marketing Gamification 75

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52

ChurnZero

MAY 4, 2023

Tips for building an online customer community At ChurnZero, we take pride in following our own CS advice. Vanilla offered new elements that we were looking for such as: gamification to drive adoption and engagement; customization; and comprehensive analytics. After a careful evaluation, we selected Higher Logic Vanilla.

Tips 98

Tips Gamification Feedback Customer Success 98

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

JANUARY 15, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. CRM HACK: Gamification. The post Watch: CRM Hack on Gamification and a CRM Analysis on Paul Smith appeared first on Optimove.

Gamification 52

Gamification CRM Analysis Video 52

Optimove

JANUARY 15, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. CRM HACK: Gamification. The post Watch: CRM Hack on Gamification and a CRM Analysis on Paul Smith appeared first on Optimove.

Gamification 52

Gamification CRM Analysis Video 52

Optimove

MARCH 13, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The data confirms growing engagement at every stage of the NFL season, presenting a huge opportunity for operators to capture and retain this expanding audience strategically.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

TechSee

SEPTEMBER 2, 2020

Paulaner Brewery Group has used a special employee app during the pandemic to disseminate information to staff, such as travel guidelines and videos with tips for maintaining COVID-related hygiene. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

Stella Connect

JANUARY 4, 2022

To help you get started, we’ve compiled a list of 29 customer service coaching and training tips. In this case, it’s better to schedule group training sessions instead (see below for more on customer service training tips). We mentioned this tip earlier, but it bears repeating: don’t lecture, listen. Give the agent the floor.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Playvox

APRIL 11, 2023

Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3. Related Article: Five Coaching Tips For Contact Center Agents that Work 4. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Optimove

DECEMBER 17, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 5 Strategies to Win Share of Wallet Now let’s dig in! Use these top 5 strategies to win share of wallet and create long-term, satisfied customers. #1

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Optimove

MARCH 3, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Importance of Player Retention in iGaming Player retention is the ability of an operator to keep players coming back over time.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Optimove

DECEMBER 3, 2024

Check out our AI-Orchestrated Gamification Solution and stay tuned for more updates! Key takeaways: In-play betting market projected to hit $70.73 From football leagues to tennis tournaments, bettors should enjoy a seamless experience that aligns with their interests, no matter where or how they engage.

Sports 52

Sports How To Gamification Tips 52

Optimove

JANUARY 28, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaways: Below are the 14 FAQs about OptiLive: FAQ #1 – What is OptiLive? Tips and Stats : Provide bettors with insights to guide their decisions. For example, 53′ Goal! For example, J.

Sports 59

Sports CRM Gamification Tips 59

Optimove

FEBRUARY 23, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The message is clear: marketing has never been more demanding. Optimove Gamification: In 2024, we delivered AI-orchestrated gamification , a first to iGaming and Sports Betting operators.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

ChurnZero

MARCH 7, 2025

3: Catalog your content needs: Focus on self-service content, product information, FAQs, roadmaps, best practices, tips and tricks, and industry news. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition. Related: How to encourage your CS team to contribute to your community.

How To 52

How To Roadmap Self Service Gamification 52

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions. Get personal: People want to feel like you see them.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Clicktools

JANUARY 6, 2017

Practice these tips and you’ll be ahead of the game, right out of the gate. Consider the trend toward gamification as a great option, particularly if you’re practicing Tip #4 to further engage and motivate employees. The post CX Predictions and Tips for 2017 appeared first on Clicktools. Mind the millennials.

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

Optimove

FEBRUARY 12, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 12 Customer Retention Strategies Here are the twelve best customer retention strategies for keeping holiday shoppers engaged long after the holiday decorations come down: #1.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52