CX University

MAY 18, 2020

Building gamification into your experience helps people feel involved. For example, a legacy print and media company started offering more digital and interactive experiences such as conferences, breakfast roundtable discussions, webinars, videos, 10-part in-depth series, podcasts, and radio interviews. Login What are you waiting for?

Conference 52

Conference Social Media Gamification Insurance 52

ChurnZero

NOVEMBER 17, 2023

This can be done either automatically via a community platform or through a personal touchpoint, depending on your resources. Introduce gamification. Consider these strategies to strengthen members’ ties with your community and brand: Drive engagement with advanced gamification techniques.

Engagement 52

Engagement Strategy Gamification How To 52

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. How to drive revenue by combining customer data across all touchpoints. If you missed the webinar, you can watch it on-demand. . We use gamification in community a lot. Why it’s important to have an integration strategy.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

SurveySparrow

JULY 5, 2022

Every single touchpoint is pivotal. You can conduct workshops, webinars and focus groups to make this a part of your culture. It uses gamification to keep people hooked to the app. By introducing gamification, not only do they keep the customers engaged, but they also reduce and increase their retention rate.

Gamification 52

Gamification User Experience Travel Apparel 52

ProProfs Chat

AUGUST 6, 2021

In addition, you can even access your industry-specific blogs, news, webinars, etc. Design custom employee satisfaction and eNPS surveys for different employee touchpoints. Boost employee engagement with gamification, rewards, points, badges, social praise, and so on. Pricing: Essential plan starts at $24/month, billed yearly.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

SurveySensum

SEPTEMBER 5, 2023

By gamification. Set Up KPIs for Measuring Your SaaS Success When it comes to understanding your customer expectations and experiences, it is vital to choose the right metric and launch them at the right touchpoint. Interactive Webinars: Host webinars that provide real-time interaction and guidance. And guess what?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SurveySparrow

MARCH 19, 2021

Stay in touch with your customer at every touchpoint and boost retention. . It follows the gamification trend in which it rewards each agent (they sign every team member as an agent in Freshdesk) with points for each ticket solved successfully and in time. Its recording feature lets you create webinars. .

Tools 52

Tools Social Media CRM Customers 52

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98