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Gamification in the Workplace: More Than Just a Contest

Playvox

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

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AAA is Driving Member Satisfaction with Omnichannel Support

NICE inContact

Agents need to be able not only to respond quickly to spikes in volume, but also to move effortlessly between helping members with emergency roadside assistance, travel reservations and membership renewals. Agents have evolved into efficient “super agents” who can do it all, and gamification challenges help keep them motivated.

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Hark the Herald Agents Sing: It’s Holiday Season in the Contact Center!

BlueOcean

The holidays can be stressful – and not just because of the retail madness, traveling frenzy, and family feuds. Finally, gamification and creative incentive programs can motivate your agents when holiday demand reaches its peak. Setting Realistic Expectations.

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Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center

BlueOcean

The holidays can be stressful – and not just because of the retail madness, traveling frenzy, and family feuds. Finally, gamification and creative incentive programs can motivate your agents when holiday demand reaches its peak. Setting Realistic Expectations.

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Taking Dr. Micheal Wu’s Gamification Theory into the Real World

Lithium

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

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How to motivate your WFH contact center staff – tactics for remote employee engagement

TechSee

Paulaner Brewery Group has used a special employee app during the pandemic to disseminate information to staff, such as travel guidelines and videos with tips for maintaining COVID-related hygiene. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

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The Latest Customer Loyalty Trends Transforming 2025 Strategies

CSM Magazine

Whether its a family racking up travel points together or a group of friends sharing dining perks, the idea of shared accounts builds deeper brand loyalty. The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement.

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