Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 73

Gamification Contact Center Engagement How To 73

Calabrio

MARCH 4, 2025

But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact. 8×8 : A unified communications platform that combines business phone systems, video conferencing, and contact center capabilities into a single, integrated solution.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Vonage

OCTOBER 22, 2015

This should include a list of the five top issues you’re getting phone calls on, a clear list of FAQs at the top of the page and a short video that will educate the customer on problems to avoid. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

Technology 120

Technology Customer Service Gamification Wireless 120

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. Accelerate resolutions with AI-powered agent assistance. Enhance performance with motivation. Use automation as a force multiplier.

Call Center 196

Call Center Self Service Strategy Contact Center 196

ShepHyken

JULY 7, 2021

The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience. Some of the obvious experiences include navigating a website, reading promotional emails and text messages, watching the brand’s videos and much more. It offered games and puzzles on its website.

Customer Experience 158

Customer Experience Customer Service Gamification Interaction 158

Optimove

NOVEMBER 15, 2022

A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification. When gamification is used successfully, it compels curiosity, encourages competition, and gives your Gen Z audience that feeling of control they seek when it comes to brand interaction. And if it’s the content that they’re after?

Tips 105

Tips Gamification Engagement Marketing 105

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

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Gamification Survey Tips Video 52

Optimove

JANUARY 15, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. All previous weekly shows All our videos on Optimove’s Youtube channel. CRM HACK: Gamification. 7 CRM COMMANDMENTS: Paul Smith.

Gamification 52

Gamification CRM Analysis Video 52

Optimove

JANUARY 15, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. All previous weekly shows All our videos on Optimove’s Youtube channel. CRM HACK: Gamification. 7 CRM COMMANDMENTS: Paul Smith.

Gamification 52

Gamification CRM Analysis Video 52

NICE inContact

SEPTEMBER 30, 2019

Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents. Other methods of communication to consider are video chat or conference calls.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

CSM Magazine

MARCH 27, 2025

In a world where attention spans are shorter than a TikTok video and competition is just one click away, mastering real-time customer engagement is no longer optional – its survival. Gamification to Keep Users Hooked Progress bars, badges, leaderboards – they turn every interaction into a mini-game.

Customer Engagement 52

Customer Engagement Engagement Gamification Competitive Advantage 52

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

TechSee

SEPTEMBER 2, 2020

For example, GitLab encourages its staff to take virtual coffee breaks in the form of video calls where employees connect informally to socialize around a virtual water cooler. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

NICE inContact

JANUARY 23, 2019

Gamification encourages agent engagement and drives desired outcomes. To learn more about NICE inContact inView Performance Management for CXone, start by watching our Product Overview Video ! The post Performance Management – You Know You Need It, and Here’s Why appeared first on NICE inContact Blog.

Contact Center 137

Contact Center Management Gamification Call Center 137

NobelBiz

APRIL 14, 2022

Gamification, reward, recognition or badges, they're all tools for building a strong culture, relationships and fighting turnover. The post VIDEO & ARTICLE: Building Skills through Different Types of Recognition appeared first on NobelBiz®.

Video 52

Video Gamification Culture Tools 52

Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. times more often.

Gamification 35

Gamification Employee Engagement CRM Sales 35

TechSee

JUNE 25, 2019

Facial recognition identifies and verifies an individual by comparing facial features from a digital image or video to a face database. Computer vision AI technologies involve the processing and analysis of digital images and videos to automatically understand their meaning and context. Gamification. Face and voice recognition.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

TechSee

MARCH 7, 2019

Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer.

Self Service 104

Self Service Contact Center Gamification Video 104

CSM Magazine

DECEMBER 5, 2017

The use of video will continue to evolve in the customer service space. There has been an increase in using video to provide customers with things like visual “how to guides” and product demonstrations. Gamification. These are much more effective than trying to illustrate something over the phone.

Self Service 80

Self Service Customer Service Gamification CRM 80

Michelli Experience

JANUARY 17, 2017

Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. In his article Mark identifies three key ways that designers in the video and mobile gaming industry create “gamer engagement”, loyalty, and spend. billion customers. Those 3 areas are: Promotion.

Customer Experience 100

Customer Experience Gamification Banking Sports 100

Experience Investigators by 360Connext

MAY 19, 2020

Some will do better with video learning at their pace. For example, if you always have an in-person orientation for your recently hired employees, it might be worthwhile to produce a few short, bite-size videos to reinforce the learning over the first 90 days of employment. This same idea can also apply to employees. Click To Tweet.

Connections 143

Connections Gamification Employee Experience Touchpoint 143

TechSee

DECEMBER 16, 2021

It’s no surprise then that remote assistance has hit a peak in 2021, driven mainly by customers’ rising expectations for self-service, the growing complexity of cases, and the emergence of new technologies such as cloud-based technologies, IoT diagnostics, video, AR, and computer vision AI. .

Call Center 124

Call Center Trends Self Service Contact Center 124

CSM Magazine

OCTOBER 21, 2024

The global market for video surveillance is expected to reach $145 billion by 2029, growing at an impressive annual rate of over 12%​. Gamification can work wonders here too. When tech runs smoothly, customers won’t even notice it’s there. And that’s exactly the point. The adoption of AI-enhanced security cameras is booming.

Retail 52

Retail Engagement Customer Experience Tips 52

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. It’s not just another fitness tracker—it’s a daily dose of motivation that turns health data into a game you actually want to play.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Oracle

JULY 24, 2020

Gamification as an overall strategy for interacting with customers is also estimated to grow 30% from its current $7.17 Be they mobile games, homesteading apps, massive multiplayer online roleplaying games, or virtual reality experience, the virtual real estate associated with online worlds keeps expanding.

Marketing 106

Marketing Sports Advertising Gamification 106

Optimove

SEPTEMBER 7, 2020

The emergence of gamification in marketing campaigns is nothing new or novel. Marketers worldwide can leverage gamification by applying it to retention and acquisition efforts. From the video: What Is Gamification. Gamification is all about taking game design principles to non-game contexts. Sounds exciting?

CRM 52

CRM Gamification Loyalty Programs Video 52

CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

Customer Service Training 52

Customer Service Training Training Gamification Customer Service 52

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

BirdEye

MARCH 29, 2024

Use the shutter button to click a photo or record a video to share on your Instagram story. Or, you can upload images and videos from your gallery. Hold polls Anything that stands out from the usual photos or videos generates a higher engagement rate on Instagram stories. Click on “Your story” to post the story on Instagram.

Social Media 109

Social Media Video Guidelines Sales 109

ShepHyken

SEPTEMBER 13, 2023

Gamification (I love that word) allows for interactions that get customers to engage in some of the most fascinating ways. The lucky recipient’s Coke machine has a video camera which allows the gift-giver to watch the expression of the person when they find out their drink is free. How much fun is that!

Customer Experience 73

Customer Experience Customer Service Gamification Social Media 73

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Schedule a video chat or phone call. Instead, there are a number of small ways you can provide your customer with quality interactions through virtual methods. . Actions You Can Take Today : . Be attentive in out-of-product channels (i.e.

Customer Success 91

Customer Success How To Gamification Social Media 91

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. Video sharing social media platforms. Videos are also packed with information. How to use them: Post how-to and tutorial videos of your products and services.

Social Media 98

Social Media Brands Video Entertainment 98

Optimove

SEPTEMBER 16, 2024

Implement gamification and loyalty programs for deeper player engagement. Loyalty Programs and Gamification European lotteries have embraced loyalty programs and gamification to deepen player engagement. By embracing technology, personalization, gamification, and responsible gaming, U.S. lotteries can learn: U.S.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

Customer Interactions

JULY 7, 2015

Gamification is the application of video game mechanics--levels, points, fast feedback and more--to workplace activities. The intent is to motivate employees and reward them for focusing on the right behaviors.

Gamification 28

Gamification Video Meeting Feedback 28

SurveySparrow

APRIL 5, 2022

Gamification. Were there enough visual aids (such as videos and audio files) throughout the course? Did the training process include enough audio or video elements? Did you encounter any problem loading the video? Gamification. Did you find the gamification features to be distracting? Presentation.

Training 52

Training Survey Gamification Course 52

ProProfs Chat

SEPTEMBER 9, 2020

Besides that, they also get to enjoy other Amazon services like joining a sale hours before it actually starts or access to Prime videos where they can watch latest shows or movies of their choice. Leverage Gamification. 5. Leverage Gamification. How to Grow your Business with a Loyalty Program. 1.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96