New 2023 State of CX Survey Uncovers Work From Home Misalignment
JUST RELEASED!
The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience.
So why do more than ⅓ of business leaders want contact center associates back in the office?
Check out The Northridge Group’s latest CX research report—the 7th annual CX survey of 1,000 customers and 250 business executives—to learn how your business can enhance customer service and experience.
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