Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead.
- Will the average customer experience improve?
- How can leaders leverage their CX metrics to establish financial linkage?
- What will global firms achieve using customer-facing generative AI?
Our featured panelists bring measured thoughts on the above (and more!) and are excited to help you develop smart and timely CX strategies for a successful 2024.
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