AWS Machine Learning

MARCH 18, 2025

As generative AI adoption accelerates across enterprises, maintaining safe, responsible, and compliant AI interactions has never been more critical. This feature enhances AI governance by enabling centralized control over guardrail implementation. About the Authors Shyam Srinivasan is on the Amazon Bedrock Guardrails product team.

Policies 88

Policies Interaction Government Resources 88

eglobalis

MARCH 4, 2025

Research from Gartner emphasizes that while AI can automate routine interactions, very few [self-service solutions] possess the capabilities to resolve customer issues fully, and some level of assisted service will always be needed. In practice, the most effective customer experiences blend cutting-edge AI with timely human support.

Self Service 199

Self Service Strategy Contact Center Virtual Agent 199

ECXO

JULY 29, 2024

A truly effective CX strategy goes beyond basic customer interactions, integrating every aspect of the organization to provide seamless and high-quality customer engagement. Sales and Delivery Teams : Providing invaluable data through regular customer interactions.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

AWS Machine Learning

FEBRUARY 19, 2025

At AWS re:Invent 2024, we launched a new innovation in Amazon SageMaker HyperPod on Amazon Elastic Kubernetes Service (Amazon EKS) that enables you to run generative AI development tasks on shared accelerated compute resources efficiently and reduce costs by up to 40%.

Government 74

Government Policies Resources Strategy 74

Comm100

DECEMBER 12, 2023

We’ll explore how Generative AI is changing the very fabric of customer interactions, while balancing this automation with emotional intelligence. Built on advanced machine learning models (LMs) like GPT and with vast datasets, Generative AI bots can hold dynamic, human-like conversations in every interaction.

Trends 245

Trends Innovation Customer Service Omni-Channel 245

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

Comm100

APRIL 12, 2022

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new digital channels to keep connected and provide much-needed support. . For many local governments, this came in the form of customer service chatbots.

Government 147

Government Chatbots Wait Times Knowledge Base 147

Comm100

DECEMBER 8, 2024

AI chatbots are making this a reality, revolutionizing how students interact with their schools. These specialized chatbots go beyond resolving basic questionsthey are built to handle diverse and complex student interactions, from enrollment inquiries to personalized learning support.

Chatbots 130

Chatbots Financial System Course 130

AWS Machine Learning

MARCH 25, 2025

By preserving session state between interactions, Session Management APIs enhance workflow continuity, enabling generative AI applications, such as virtual assistants and multi-agent research workflows, that require persistent context across extended interactions. This is important if you have to review specific tool calls.

Management 111

Management Healthcare Government Resources 111

InMoment XI

MAY 4, 2022

Think about voice of the customer (VoC) for a moment, and how often feedback comes from a post-interaction customer satisfaction survey, whether it’s an automated phone call or email. Train employees in soft skills as well, like de-escalating a situation, and feeling and expressing empathy. Give Employees the Time They Need.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

ECXO

JUNE 13, 2023

Data management helps transform, integrate, govern and secure data while improving its overall quality and reliability. Getting that unified customer view of customer better prepares you to provide relevant and meaningful real-time interactions no matter which of your channels the customer chooses.

Marketing 401

Marketing Analytics Government Survey 401

AWS Machine Learning

APRIL 3, 2025

At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. Data governance challenges Maintaining consistent data governance across different systems is crucial but complex.

Data 74

Data Government Competitive Advantage Analytics 74

Experience Investigators by 360Connext

MAY 11, 2021

After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. Governance and Discipline. None of this matters without Governance and Discipline. Are there any words LESS appealing than governance and discipline? THIS is why governance is so critical. Yes, we do.

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

AWS Machine Learning

MARCH 19, 2025

AWS customers and partners innovate using Amazon Q Business in Europe Organizations across the EU are using Amazon Q Business for a wide variety of use cases, including answering questions about company data, summarizing documents, and providing business insights.

Innovation 100

Innovation Knowledge Base Government Wait Times 100

AWS Machine Learning

SEPTEMBER 23, 2024

This is crucial for compliance, security, and governance. In this post, we analyze strategies for governing access to Amazon Bedrock and SageMaker JumpStart models from within SageMaker Canvas using AWS Identity and Access Management (IAM) policies. We provide code examples tailored to common enterprise governance scenarios.

Government 114

Government Policies Resources Fashion 114

Calabrio

MARCH 31, 2025

Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. At the center of the speed and scale of this revolution in customer service is generative AI.

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

ECXO

APRIL 7, 2024

It is a symphony of interactions that a customer has with a business, a vivid tapestry woven from the threads of every touchpoint, every communication, and every solution used. Innovation, spurred by creativity, ensures that businesses do not stagnate. At its core, AI is a machine, governed by algorithms and codes.

Innovation 334

Innovation Connections Analytics Touchpoint 334

ECXO

JUNE 23, 2024

According to the Cambridge Dictionary, the definition of a double agent is “a person employed by a government to discover secret information about enemy countries, but who is really working for one of these enemy countries”. Driving Innovation: Feedback channels can serve as a source of inspiration for innovation.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

AWS Machine Learning

MARCH 27, 2025

How Cross-Region inference works and interacts with SCPs Cross-Region inference in Amazon Bedrock is a powerful feature that enables automatic cross-Region routing for inference requests. Lets examine a scenario that highlights the critical interaction between cross-Region inference and SCPs. MULTISERVICE.PV.1

Policies 103

Policies Government Resources Examples 103

AWS Machine Learning

NOVEMBER 7, 2024

In this second part, we expand the solution and show to further accelerate innovation by centralizing common Generative AI components. We also dive deeper into access patterns, governance, responsible AI, observability, and common solution designs like Retrieval Augmented Generation. This is the only entry point of the solution.

Government 111

Government Self Service Policies Resources 111

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. The MIT Tech Review recognized him as one of the ‘Innovators Under 35’. Learn More.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

BlueOcean

MARCH 3, 2025

The program will dictate how frequently the company and supplier meet for business reviews (I recommend quarterly; annually at the very least) and will set the stage for expectations and governance. When these teams meet, is there a tendency towards innovation, talk of collaboration? The only interaction so far is the RFP.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

AWS Machine Learning

OCTOBER 20, 2023

Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services. However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale.

Government 126

Government Self Service Policies Resources 126

AWS Machine Learning

JANUARY 29, 2025

Generative AI can revolutionize organizations by enabling the creation of innovative applications that offer enhanced customer and employee experiences. An operating model defines the organizational design, core processes, technologies, roles and responsibilities, governance structures, and financial models that drive a businesss operations.

Government 85

Government Policies Knowledge Base Insurance 85

AWS Machine Learning

AUGUST 9, 2024

Retrieval Augmented Generation (RAG) has emerged as a leading method for using the power of large language models (LLMs) to interact with documents in natural language. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 126

Government Healthcare Knowledge Base Innovation 126

Experience Investigators by 360Connext

DECEMBER 10, 2024

Customer experience management, or CXM, is the process of understanding and managing your customers interactions with your brand to create positive experiences at every touchpoint. This aligns all team members around the experience they should strive to provide regardless of if they interact with customers directly or not.

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? 7 Steps to Bring Agile Innovation to Customer Success. Define how to measure success.

Innovation 103

Innovation Customer Success Customer Journeys How To 103

AWS Machine Learning

NOVEMBER 29, 2023

The rapid growth of generative AI brings promising new innovation, and at the same time raises new challenges. And we continue to work hand-in-hand with customers to operationalize responsible AI with purpose-built tools like Amazon SageMaker Clarify , ML Governance with Amazon SageMaker , and more.

Innovation 128

Innovation Tools Policies Government 128

AWS Machine Learning

JUNE 21, 2024

In this post, we share how eSentire built AI Investigator using Amazon SageMaker to provide private and secure generative AI interactions to their customers. Each LLM call builds upon the previous one, creating a cascade of interactions that collectively produce high-quality responses.

Interaction 122

Interaction Training Data Customers 122

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 101

Innovation Call Recording Conference Customer Success 101

AWS Machine Learning

APRIL 1, 2025

This approach makes sure that the LLM operates within specified ethical and legal parameters, much like how a constitution governs a nations laws and actions. Streamlit application The Streamlit application component of this code creates an interactive and user-friendly interface for the Constitutional AI model.

Knowledge Base 108

Knowledge Base Healthcare Guidelines System 108

COPC

OCTOBER 8, 2024

But here’s the reality: none of that happens without reliable data governance. Proper oversight turns raw resources into a powerful asset, fueling innovation and success. However, the surge in AI adoption means governance frameworks must adapt to keep pace. This task is far more than a back-office function.

Government 89

Government Data Hospitality Healthcare 89

ECXO

JUNE 11, 2024

Organizations must implement robust data governance frameworks to manage data access, usage, and protection. How They Are Executing It: Watson interacts with employees through various communication channels, answering HR-related queries, providing information on company policies, and offering personalized career advice.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

CSM Magazine

APRIL 3, 2025

For example, platforms like Polygon and Avalanche provide the infrastructure for Web3 companies to offer fast, trustworthy, and cost-efficient customer interactions. Personalized Experiences : Data-driven insights and decentralized governance enable hyper-personalized customer experiences without compromising privacy.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

AWS Machine Learning

JANUARY 13, 2025

The collaboration between BQA and AWS was facilitated through the Cloud Innovation Center (CIC) program, a joint initiative by AWS, Tamkeen , and leading universities in Bahrain, including Bahrain Polytechnic and University of Bahrain. Real-time feedback, allowing institutions to make necessary adjustments promptly.

Report 101

Report Guidelines Comparison Analysis 101

Comm100

JANUARY 23, 2023

Bring this understanding of what your customers value highly into your CX governance process, advocating for them during decision-making that impacts changes to products, services, and operations. Centers will continue to leverage AI and automation to reduce live-agent interactions.

Customer Experience 325

Customer Experience Chatbots e-support Customers 325