Remove Government Remove Innovation Remove Leadership
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Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. This can be achieved through training programs focused on empathy and customer service, performance metrics prioritizing customer satisfaction, and leadership modeling these priorities.

Strategy 386
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Designing and Rolling Out a Global Customer Experience Strategy

ECXO

Coca-Cola’s vision of refreshing the world and inspiring moments of optimism is reflected in their commitment to sustainability and innovation. This can be achieved through training programs focused on empathy and customer service, performance metrics prioritizing customer satisfaction, and leadership modeling these priorities.

Strategy 380
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The Importance of Employee Loyalty in the Workplace

InMoment XI

Leadership and Loyalty. Effective leadership. By no surprise, employees who trust and respect the leadership of an organization often feel more empowered and motivated to do their best, which reduces employee turnover and its costs. So what is the secret to fostering employee loyalty and preventing employee turnover?

Loyalty 435
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Customer Experience Management Defined: How is it Different From CX?

Experience Investigators by 360Connext

Governance and Discipline. None of this matters without Governance and Discipline. Are there any words LESS appealing than governance and discipline? Customer experience is supposed to be fun and focused on customers – do we really need to talk about governance? THIS is why governance is so critical.

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The Double Agents of CX: Who are they and what do they do?

ECXO

According to the Cambridge Dictionary, the definition of a double agent is “a person employed by a government to discover secret information about enemy countries, but who is really working for one of these enemy countries”. Driving Innovation: Feedback channels can serve as a source of inspiration for innovation.

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What a Year!

Uniphore

The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. Grew the team, and leadership is now complete for our next phase. Received the 2021 Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation.

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Beyond Profit: The Ascendancy of Brand Purpose in B2B

ECXO

They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment?

B2B 367