AWS Machine Learning

MARCH 18, 2025

As Amazon CEO Andy Jassy recently shared , One of the most exciting innovations weve introduced is SageMaker HyperPod. This innovation is widely adopted, with most SageMaker AI customers relying on HyperPod for their demanding training needs. These inefficiencies delay AI innovation and drive up costs.

Innovation 104

Innovation Training Resources Healthcare 104

ECXO

JULY 29, 2024

Coca-Cola’s vision of refreshing the world and inspiring moments of optimism is reflected in their commitment to sustainability and innovation. Continuous change management initiatives help the organization adapt to evolving customer needs and market conditions. Training programs and employee enablement strategies are crucial.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

AWS Machine Learning

FEBRUARY 19, 2025

At AWS re:Invent 2024, we launched a new innovation in Amazon SageMaker HyperPod on Amazon Elastic Kubernetes Service (Amazon EKS) that enables you to run generative AI development tasks on shared accelerated compute resources efficiently and reduce costs by up to 40%.

Government 72

Government Policies Resources Strategy 72

eglobalis

DECEMBER 4, 2024

While AI will undoubtedly enhance certain aspects of CX, this view oversimplifies the multifaceted nature of customer expectations and underestimates the continuous adaptation required to meet evolving demands in global markets. These arguments fail to recognize that technology is only as effective as the strategies that govern its use.

B2B 414

B2B Culture Government Innovation 414

C3Centricity

JANUARY 25, 2025

The promise of AI in marketing has never been greater! IDC’s latest Worldwide Artificial Intelligence Spending Guide shows that the global AI software market is expected to reach $251.4B A 30% reduction in marketing waste across their brand portfolio. by 2027, far exceeding earlier projections. The result?

Marketing 156

Marketing Strategy How To Analytics 156

InMoment XI

DECEMBER 14, 2022

Eslam is a PhD & CCXP Certified Customer Experience (CX) lead with a proven record of designing and delivering CX programs across different sectors such as Financial Services, Government, Tourism, Oil and FMCG in Australia, Africa and Asia.

Tourism 370

Tourism Data Government Financial 370

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

eglobalis

MARCH 4, 2025

Leading Providers: Tech Giants and Agile Startups The AI agent landscape includes tech giants like Microsoft, Google, and IBM, alongside innovative startups like Kore.ai, Cognigy, and Amelia. By combining enterprise-grade AI solutions with startup innovations, organizations create more robust AI agent ecosystems.

Self Service 198

Self Service Strategy Contact Center Virtual Agent 198

AWS Machine Learning

FEBRUARY 7, 2025

This post, part of the Governing the ML lifecycle at scale series ( Part 1 , Part 2 , Part 3 ), explains how to set up and govern a multi-account ML platform that addresses these challenges. Usually, there is one lead data scientist for a data science group in a business unit, such as marketing.

Government 63

Government Resources Training Groups 63

ECXO

JUNE 23, 2024

According to the Cambridge Dictionary, the definition of a double agent is “a person employed by a government to discover secret information about enemy countries, but who is really working for one of these enemy countries”. This dual focus helps in aligning the product with market needs, ultimately driving sustainable growth.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

Experience Investigators by 360Connext

MAY 11, 2021

Governance and Discipline. None of this matters without Governance and Discipline. Are there any words LESS appealing than governance and discipline? Customer experience is supposed to be fun and focused on customers – do we really need to talk about governance? THIS is why governance is so critical.

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

AWS Machine Learning

MARCH 19, 2025

AWS customers and partners innovate using Amazon Q Business in Europe Organizations across the EU are using Amazon Q Business for a wide variety of use cases, including answering questions about company data, summarizing documents, and providing business insights.

Innovation 99

Innovation Knowledge Base Government Wait Times 99

ECXO

JUNE 20, 2023

They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment?

B2B 367

B2B Brands Innovation Government 367

BlueOcean

MARCH 3, 2025

What are the table stakes, the trends, the market research, the vocabulary? The program will dictate how frequently the company and supplier meet for business reviews (I recommend quarterly; annually at the very least) and will set the stage for expectations and governance. Its a two-way street.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

AWS Machine Learning

AUGUST 9, 2024

This post provides an overview of a custom solution developed by the AWS Generative AI Innovation Center (GenAIIC) for Deltek , a globally recognized standard for project-based businesses in both government contracting and professional services. Amin Tajgardoon is an Applied Scientist at the AWS Generative AI Innovation Center.

Government 125

Government Healthcare Knowledge Base Innovation 125

AWS Machine Learning

OCTOBER 20, 2023

Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services. However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale.

Government 125

Government Self Service Policies Resources 125

AWS Machine Learning

JANUARY 29, 2025

Generative AI can revolutionize organizations by enabling the creation of innovative applications that offer enhanced customer and employee experiences. An operating model defines the organizational design, core processes, technologies, roles and responsibilities, governance structures, and financial models that drive a businesss operations.

Government 83

Government Policies Knowledge Base Insurance 83

ECXO

AUGUST 30, 2023

Real-time marketing is about engaging with the customer whenever and wherever they are in their buying journey. Real-time marketing: What companies want Business leaders said they want to be able to use real-time analytics to enhance their customers’ experiences. That means enabling a variety of real-time capabilities.

Marketing 156

Marketing Analytics Government Survey 156

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. At Totango + Catalyst, we apply this approach to customer calls, webinars, podcasts, and other recordings we use in our marketing efforts.

Innovation 101

Innovation Call Recording Conference Tools 101

Calabrio

MARCH 31, 2025

Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. From product to marketing to operations, business leaders can take action on key trends to drive growth.

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

Lumoa

JANUARY 9, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. The focus on acquisition, scores and fixing issues has been replaced with outside disruption, market ecosystem expectations (i.e. Blockchain, GDPR) and coordination.

Customer Experience 332

Customer Experience Competitive Advantage Omni-Channel Culture 332

Comm100

JANUARY 23, 2023

Bring this understanding of what your customers value highly into your CX governance process, advocating for them during decision-making that impacts changes to products, services, and operations. The innovators and early adopters are the first to try new technologies, and when they get positive results, other organizations follow suit.

Customer Experience 325

Customer Experience Chatbots e-support Customers 325

Experience Investigators by 360Connext

DECEMBER 10, 2024

Lets examine the foundation you need to prove the ROI of your CX investments and unlock a flywheel of innovation, helping you more quickly align your organization, identify areas for improvement, and gradually expand your resources to accomplish more than ever. Do customers often shop with you just once, and then you never see them again?

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

CSM Magazine

FEBRUARY 10, 2025

This leaves small businesses in a strong position to accept crypto and take advantage of the benefits this innovative payment technology has to offer. Benefit From Innovation The smart contracts used in crypto payments not only speed the process up, but they automate tasks and can be used to detect payments and other requirements.

Sports 52

Sports Government Banking Innovation 52

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

ECXO

AUGUST 6, 2024

When companies struggle with future thinking, it can negatively influence their ability to meet customer expectations and adapt to changing market conditions. It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

Kerry Bodine

MARCH 8, 2017

The innovation team at a government agency I work with also met with strong resistance when introducing design methodologies to the organization several years ago. Sell your clients on your ability to take a smart, effective, and innovative approach to solving their customer experience problems.

Chief Customer Officer 216

Chief Customer Officer Innovation Government Study 216

CX Journey

AUGUST 4, 2015

Image courtesy of Celestine Chua Do you think that the speed of innovation is too fast for your customers? Only 30% of respondents believed that improving people's lives was a catalyst for change/innovation, and only 24% felt innovation was driven by a desire to make the world a better place. or innovation? or just right?

Innovation 80

Innovation Social Media Government Groups 80

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience and is a luminary in organizational excellence.

Culture 156

Culture Connections Contact Center Leadership 156

InMoment XI

MARCH 5, 2024

By conducting sentiment analysis on tweets and comments, the company identifies areas of improvement, addresses customer concerns promptly, and adjusts its marketing strategies to enhance customer satisfaction down the road. Innovation: Unstructured data fuels innovation by providing new sources of inspiration, creativity, and discovery.

Data 195

Data Customer Experience Social Media Analysis 195

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Next, we examined innovation in Ukraine by analyzing the country’s contributions to the global Research Fronts. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

Alida

JUNE 23, 2017

With the acquisition, Amazon, one of the most valuable brands in the world, is now officially in the grocery market. With Amazon’s technological horsepower behind it, Whole Foods will have the engine required to build an unbeatable innovation engine. Contrary to popular belief, Amazon’s biggest competitive advantage is not innovation.

Retail 153

Retail Competitive Advantage Customer Centricity Innovation 153

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B Customer Experience Customer Journeys 62

Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond. Marketing needs data.

Innovation 77

Innovation Healthcare Government Chatbots 77

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Enhancing User Research and Market Analysis AI tools trained on large language models can synthesize vast amounts of market and consumer data, uncovering insights that might be missed by human analysts alone.

Customer Experience 156

Customer Experience Automotive Fashion Innovation 156

CSM Magazine

OCTOBER 30, 2024

Brand Reputation : High-quality service enhances your brand reputation, leading to positive word-of-mouth marketing. Competitive Advantage : Businesses known for exceptional service have a competitive edge in saturated markets. Encourages innovation and development. Cons: Success depends on marketing efforts.

Customer Service 52

Customer Service Government Competitive Advantage Financial 52

Lumoa

JUNE 23, 2021

To be more innovative, you need diversity of thought. Diverse talent means you can more easily reach new markets and customer bases that you might not otherwise understand. To win in a diverse market, your customer experience team needs to be able to empathize with the customers they’re trying to help.

Customer Experience 195

Customer Experience Culture Employee Experience Effort Score 195