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Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

Establishing Clear CX Vision and Goals A clearly defined CX vision and specific, measurable goals are essential. IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Companies like IKEA, Samsung, Software AG, and Toyota exemplify this principle.

Strategy 386
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Designing and Rolling Out a Global Customer Experience Strategy

ECXO

Establishing Clear CX Vision and Goals A clearly defined CX vision and specific, measurable goals are essential. Coca-Cola’s vision of refreshing the world and inspiring moments of optimism is reflected in their commitment to sustainability and innovation.

Strategy 380
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4 Foundational Steps to Improving Service Delivery in Government

Comm100

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is never constrained by. When improving service delivery in government, efficiency is the first building block. However, it’s not all doom and gloom. Here are the top five. .

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CX 2025: The AI Revolution That Will Leave Your Business Behind

eglobalis

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success.

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What are the Benefits of Local Government Chatbots? 

Comm100

The Covid-19 pandemic transformed the way that local governments interact with citizens. Necessity pushed innovation forward as agencies were forced to adopt new digital channels to keep connected and provide much-needed support. . For many local governments, this came in the form of customer service chatbots.

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The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience

ECXO

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.