AWS Machine Learning

FEBRUARY 19, 2025

Administrators can use SageMaker HyperPod task governance to govern allocation of accelerated compute to teams and projects, and enforce policies that determine the priorities across different types of tasks. We also discuss common governance scenarios when administering and running generative AI development tasks.

Government 74

Government Policies Resources Strategy 74

InMoment XI

MAY 4, 2022

Leadership and Loyalty. Effective leadership. By no surprise, employees who trust and respect the leadership of an organization often feel more empowered and motivated to do their best, which reduces employee turnover and its costs. So what is the secret to fostering employee loyalty and preventing employee turnover?

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

Experience Investigators by 360Connext

MAY 11, 2021

Technology and Tools. Governance and Discipline. Many leaders want to jump straight ahead to the technology and tools they’ll use to manage CX. CXM is often wrongly defined as a technology platform when instead it should be defined as a way of doing business. Now consider technology and tools. Yes, we do.

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

Uniphore

DECEMBER 21, 2021

Grew the team, and leadership is now complete for our next phase. Joined the World Economic Forum’s (WEF) Global Innovators Community , where we hope to pioneer the next generation in advanced AI, machine learning and automation, and define the global agenda for technological development and governance.

Insurance 49

Insurance Innovation Leadership Government 49

Customer Bliss

JULY 3, 2018

We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies. The Department of Commerce is Maryland’s state government economic development agency; it makes sure businesses are staying in the state and growing.

Government 120

Government Customer Experience Management Customer Experience Management 120

eglobalis

SEPTEMBER 16, 2024

Technologies such as automation, AI-driven insights, and omnichannel platforms are essential to optimize customer interactions across all touch-points. The C-suite must prioritize creating these teams by providing them with the right resources, tools, and governance structures.

B2B 361

B2B Strategy Customer Experience Customer Journeys 361

ECXO

JUNE 23, 2024

According to the Cambridge Dictionary, the definition of a double agent is “a person employed by a government to discover secret information about enemy countries, but who is really working for one of these enemy countries”. Furthermore, implementing the right technology and tools is paramount for the success of your customer success team.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Governance in Customer Journey Mapping March, 2015.

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100

AWS Machine Learning

OCTOBER 20, 2023

However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale. Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards.

Government 130

Government Self Service Policies Resources 130

C3Centricity

JANUARY 25, 2025

It’s not the technology that’s failing it’s how we’re using it. As Laurie Buczek, Group Vice President, Executives Insights and Leadership Services at IDC said when launching their latest FutureScape report: Marketings future is represented by AI-fueled transformation. Source ) The disconnect?

Marketing 156

Marketing Strategy How To Analytics 156

Customer Bliss

JULY 26, 2018

That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. CX #CustExp Click To Tweet.

Government 111

Government Chief Customer Officer How To Roadmap 111

Lumoa

JANUARY 9, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. At this point we have the technology and data prowess to actually know our customers - and predict their needs - but we still aren't there yet. Many organizations are currently enamoured with the promise of technology and big data.

Customer Experience 332

Customer Experience Competitive Advantage Omni-Channel Culture 332

BlueOcean

MARCH 3, 2025

The program will dictate how frequently the company and supplier meet for business reviews (I recommend quarterly; annually at the very least) and will set the stage for expectations and governance. Lets make sure our stakeholders and our senior leadership have a strong connection with this partner. Its a two-way street.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

COPC

OCTOBER 8, 2024

But here’s the reality: none of that happens without reliable data governance. However, the surge in AI adoption means governance frameworks must adapt to keep pace. Data governance is necessary to maintain these models’ reliability and meet internal and regulatory guidelines.

Government 89

Government Data Hospitality Healthcare 89

ECXO

JUNE 20, 2023

They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. European and APAC consumers are adding their voice to the global call for leadership on purpose and solutions to the environmental and social challenges we all face.

B2B 367

B2B Brands Innovation Government 367

Oracle

FEBRUARY 22, 2021

In celebration of Black History Month, we’re highlighting some of the leading Black innovators shaping the technology world and taking us in bold new directions. Join us in celebrating the tremendous contributions today’s Black women leaders are making to technology, engineering, and beyond. Dr. Aprille Ericsson, NASA.

Technology 100

Technology Government Innovation Leadership 100

AWS Machine Learning

DECEMBER 1, 2022

Overview of model governance. Model governance is a framework that gives systematic visibility into model development, validation, and usage. Model governance is applicable across the end-to-end ML workflow, starting from identifying the ML use case to ongoing monitoring of a deployed model through alerts, reports, and dashboards.

Government 98

Government Training Metrics Travel 98

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

Communication 222

Communication Chief Customer Officer Customer Care Leadership 222

West Monroe

JULY 21, 2024

There’s no question that Generative AI (GenAI) is a game-changing technology. As business and technology leaders, we must ask ourselves: What’s the game we’re playing, and what’s our strategy to win? Our Take: Throw out the playbook on traditional corporate governance.

Government 52

Government Technology Guidelines ROI 52

ECXO

MAY 14, 2024

The Future is Human – The Role of Technology in H2H As technology continues to advance, the human element in business becomes even more crucial. While H2H emphasizes human connections, technology plays a pivotal role in facilitating these relationships at scale.

B2C 156

B2C B2B Leadership Culture 156

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership Government Employee Experience Innovation 98

Experience Investigators by 360Connext

JANUARY 5, 2021

Leverage technology, tools, and data on behalf of the customer. The acceleration of technology means those brands that understand how to harness its power will provide better experiences for customers. But technology succeeds only if deployed with the customer experience top of mind, and not as an afterthought.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

AWS Machine Learning

MARCH 18, 2025

This level of personalization is essential in the rapidly evolving AI landscape, where innovation often requires experimenting with cutting-edge techniques and technologies. The adaptability of SageMaker HyperPod means that businesses are not constrained by infrastructure limitations, fostering creativity and technological advancement.

Innovation 106

Innovation Training Resources Healthcare 106

ECXO

NOVEMBER 9, 2023

November 16 at 5:00 PM (CET) – 4:00 PM (GMT) – 9:00 AM (PDT) #cx #employeeexperience #designthinking #customerexperience #CXM Subscribe here on Linkedin: [link] Please help us welcome Karen, a luminary in leadership, organizational transformation, and Customer Experience (CX), as our esteemed guest lecturer and presenter.

Culture 156

Culture Connections Contact Center Leadership 156

AWS Machine Learning

NOVEMBER 19, 2024

Implement governance mechanisms to make sure AI-generated responses align with brand standards and regulatory requirements, preventing non-relevant communications. His expertise spans strategic oversight and hands-on technical leadership, where he reviews and guides the work of both internal and external customers.

Knowledge Base 102

Knowledge Base Management Customer Satisfaction Policies 102

CX Journey

JANUARY 3, 2018

It's a leadership issue. Governance structure, steering committee : helps to ensure that action plans are executed and outcomes are measured - cohesively, in a collaborative fashion - across the organization; the governance board functions as the engine and the oversight committee of a CX change management initiative.

Customer Journeys 149

Customer Journeys Culture Government Leadership 149

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Purposeful Leadership: Leaders operate consistently with a clear set of values.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B Customer Experience Customer Journeys 62

CloudCherry

NOVEMBER 11, 2019

Sarah made an incredible video with testimonials from Customers, Employees, and Executive Leadership. Sarah Meyerdirk – VP and Director of CX at Promomash, and our 2 nd place CX Champion (in the category of Practitioner). Her nominator, Yual Selik tells us, “She doesn’t give up…never. It’s not in her vocabulary.”

Leadership 170

Leadership Consulting Video Government 170

Alliance by IFS

MAY 16, 2018

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Read the article to learn about the major trends driving this new thought process , including: How Cloud technology has leveled the playing field for all apps. Astea Chief Operating Officer David F. Astea Chief Operating Officer David F.

Government 72

Government Software Leadership Trends 72

CX Journey

JUNE 17, 2019

In the previous article , I focused on those reasons attributed to company leadership; in this article, I'll outline reasons associated with employees and operations. Ultimately, it’s all on leadership.) There needs to be leadership from the top, but a grassroots groundswell is also required for the transformation effort not to stall.

Customer Experience 148

Customer Experience Management Culture Customer Centricity 148

AWS Machine Learning

FEBRUARY 20, 2025

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Verisk has embraced this technology and developed its own PAAS AI, which provides an enhanced self-service capability to the PAAS platform. Jerry holds a degree in Computer Science from Stevens Institute of Technology.

Knowledge Base 112

Knowledge Base Insurance Guidelines Innovation 112

Vonage

OCTOBER 2, 2017

Over the last 10 years we have had the pleasure of working with many global organisations, across many sectors; retail, financial services, telecoms, technology, hospitality, professional services on the design and implementation of their Branded Customer Experience * (BCE) programmes.

Tips 133

Tips Brands Customer Experience Competitive Advantage 133

BlueOcean

OCTOBER 7, 2024

Technology The pace of change in the contact center industry is mind-blowing. Not too long ago, modern CRM integrations and call routing features felt like the pinnacle of customer experience technology. Positive, encouraging, and likeable leadership is critical. Extend these observations to the company’s leadership team.

Contact Center 156

Contact Center Culture Leadership Call Center 156

BlueOcean

OCTOBER 7, 2024

Technology The pace of change in the contact center industry is mind-blowing. Not too long ago, modern CRM integrations and call routing features felt like the pinnacle of customer experience technology. Positive, encouraging, and likeable leadership is critical. Extend these observations to the company’s leadership team.

Contact Center 156

Contact Center Culture Leadership Call Center 156

Maz Iqbal

DECEMBER 10, 2014

Notice, it is not discovering some secret recipe nor the latest shiny miracle technology. Final Thoughts: Leadership and Governance. It is the competitive world in which Tesco competes which has forced Tesco’s leadership to deal with these management practices. How does one honour a principal?

Customer Centricity 110

Customer Centricity Case Study Government Retail 110

Vonage

SEPTEMBER 15, 2017

Over the last 10 years we have had the pleasure of working with many global organisations, across many sectors; retail, financial services, telecoms, technology, hospitality, professional services on the design and implementation of their Branded Customer Experience * (BCE) programmes.

Tips 267

Tips Brands Customer Experience Competitive Advantage 267