Government Lifetime Customer Metrics 
BlueOcean
FEBRUARY 14, 2024
Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively. Work with your outsourcer to build the CSS profile, then trust them to hire the right people. It’s possible.
BlueOcean
FEBRUARY 14, 2024
Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively. Work with your outsourcer to build the CSS profile, then trust them to hire the right people. It’s possible.
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BlueOcean
MAY 16, 2017
These metrics are important, but the other side of the ledger is the customer experience – and lifetime customer value. If there is one thing we’ve learned in 23 years in business, it’s that successful relationships are built on good governance. And there are outsourced models that support that kind of requirement.
SurveySensum
JULY 14, 2020
Kaye Chapman is a Customer Experience and Learning Specialist, working with global Fortune 500, government, and private firms around the world to design outstanding customer experiences and to embed effective people development strategies. Nancy Porte – CCXP, VP, & Global Customer Experience Leader.
SmartKarrot
JANUARY 5, 2021
This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Helping businesses create lifetime customers, Donna is an acclaimed Customer Onboarding Expert, Author, and a Speaker.
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