Thematic

FEBRUARY 19, 2025

Look for solutions are lower-cost with faster ROI. Thematic: Lower upfront investment and maintenance costs, along with a faster ROI makes it a budget-friendly solution. ROI considerations: Faster time-to-market for product improvements. This helps them quickly identify product issues, adjust messaging, and optimize offerings.

How To 62

How To Self Service Analysis Analytics 62

West Monroe

JULY 21, 2024

85% of current GenAI projects fail to make it past the proof-of-concept phase and therefore deliver no immediate and concrete ROI. Our Take: Throw out the playbook on traditional corporate governance. Companies would never blindly uproot their regular operations without a new governance structure in place.

Government 52

Government Technology Guidelines ROI 52

AWS Machine Learning

APRIL 22, 2024

Organizations are facing ever-increasing requirements for sustainability goals alongside environmental, social, and governance (ESG) practices. This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A Gartner, Inc.

Roadmap 140

Roadmap Competitive Advantage Innovation Self Service 140

ChurnZero

DECEMBER 19, 2024

NinjaCats CS team faced the challenge of maximizing platform adoption and ROI for clients who were underutilizing the digital marketing performance management platform’s features and capabilities. 2024 Adoption Hero: NinjaCat NinjaCats customer success team used data and automation to drive product adoption.

Customer Success 52

Customer Success Meeting Self Service ROI 52

ECXO

DECEMBER 20, 2023

We all work in regulatory environments which govern the way we use data and protect customer privacy. Get executive buy-in, build a cross-functional team and bring data to the C-Suite and leadership teams Get senior buy-in and align stakeholders around the new CDP / personalisation roadmap. This makes it easier to prove ROI.

Customer Experience 156

Customer Experience Effort Score B2B ROI 156

Experience Investigators by 360Connext

AUGUST 22, 2023

Read More www.linkedin.com You’ll learn: How to define your customer experience success statement to gain leadership support Ways to build a case around the ROI of customer experience Strategies for establishing governance around your customer experience program But don’t just take my word for it.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Gainsight

AUGUST 14, 2021

It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. What governance should we put in place when multiple teams want to use them? What is too much or too little to put in front of the user? Stay tuned.

Government 52

Government How To ROI Effort Score 52

BirdEye

NOVEMBER 18, 2024

ROI measurement: Translate social engagement into concrete business metrics. Here’s your roadmap to successfully implementing AI in your social media strategy: 1. When evaluating costs, consider the time saved and potential ROI. Audience behavior analysis: Discover what triggers your audience to engage more.

Social Media 52

Social Media How To Guidelines Trends 52

Hero Digital

OCTOBER 16, 2018

Our CX Maturity Model is a framework that helps to assess your current organizational approach and provide an achievable roadmap for moving forward. At the organizational level, departments collaborate to execute against a defined CX roadmap, and plans exist for governance and training in personalization. Level 1: Developing.

Omni-Channel 41

Omni-Channel Customer Experience Multi-Channel Roadmap 41

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Data 40

Data Banking ROI Financial 40

West Monroe

MAY 17, 2023

Gives more control over all aspects of the product development lifecycle and what features/functionalities are prioritized on the product roadmap, resulting in smoother implementations, greater adoption, and control over the evolution of key business solutions. Avoids ongoing external costs for enhancements and maintenance.

Banking 52

Banking Technology Innovation Roadmap 52

West Monroe

APRIL 6, 2022

Accelerates speed to ROI by leveraging pre-built solutions designed to meet a specific need—leading to improvements in employee efficiency and fulfillment while offering timely products and services to meet increasingly digital client expectations. Avoids ongoing external costs for enhancements and maintenance. Considerations.

Banking 52

Banking Technology Marketing Roadmap 52

NetBase

OCTOBER 29, 2018

Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. Dhara Naik , Social Media Strategy Lead, AbelsonTaylor shared 8 simple rules for showing ROI through social listening and driving business results. The NetBase Roadmap – Skating to Where the Puck Is. And secrets revealed on Day 1….

Brands 60

Brands Social Media Analytics Conference 60

West Monroe

MAY 17, 2023

Gives more control over all aspects of the product development lifecycle and what features/functionalities are prioritized on the product roadmap, resulting in smoother implementations, greater adoption, and control over the evolution of key business solutions. Avoids ongoing external costs for enhancements and maintenance.

Banking 40

Banking Technology Innovation Roadmap 40

Gainsight

DECEMBER 13, 2018

And rather than see that as a bad thing (what we used to call “Shadow IT”), I’m embracing it and experimenting with different models for governance and collaboration. Long-term project roadmap. Obviously when it comes to business, ROI is everything. Here are three axioms of this “facilitator” model I put in place: 1.

Guidelines 49

Guidelines System Roadmap Groups 49

Pointillist

MAY 23, 2018

Serve as a CX change management and governance tool. Prioritize the key CX opportunities identified in a high level customer journey map with leadership across organizational silos and use that as a starting point for creating a strategic roadmap for making changes. How to Maximize Your Journey Analytics ROI.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

CSM Practice

DECEMBER 4, 2020

They must have tight governance around their businesses. You can equate that back to ROI, TCO, inclusive of Revenue Generation and cost reduction in many ways. We all know it’s a science that it’s very prescriptive in its nature, that it’s predicated on a couple key things that the customer must do on their end.

How To 69

How To NPS Customers Customer Success 69

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Governance Large enterprises typically have a central governance team in place that is responsible for setting project quality standards, fostering communications and sharing best practices. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Pointillist

AUGUST 14, 2018

The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance. Top Telecom Provider Rapidly Quantifies ROI with Pointillist. Build a Roadmap for Future Improvements. However, this is not a one-size-fits-all solution. Develop Journey-Based Insights. A large, top 5 U.S.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

SurveySensum

JULY 14, 2020

Kaye Chapman is a Customer Experience and Learning Specialist, working with global Fortune 500, government, and private firms around the world to design outstanding customer experiences and to embed effective people development strategies. Lead CX Analytics and Insights Manager at CenturyLink. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

MAY 11, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: S&P Global As a Customer Success Manager, you will enthusiastically drive adoption, usage, and ROI for the customers through regularly scheduled meetings and communications.

Customer Success 19

Customer Success Roadmap Customer Satisfaction Knowledge Base 19

SmartKarrot

AUGUST 12, 2021

Proactively communicates product enhancements and provides visibility into product roadmap to client base. Driving adoption, setting KPIs and success metrics, demonstrating ROI. Analysing usage data, surveying users, running QBRs (Quarterly Business Reviews), presenting product roadmap, etc. Apply here: [link].

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

SmartKarrot

FEBRUARY 21, 2022

Make strategic marketing recommendations that drive outcomes for your clients and ultimately deliver ROI. Advocate internally for customer needs – be the technical and business voice of the customer within Coralogix and influence product development roadmap. Deliver QBRs that are focused on impact.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

SmartKarrot

MARCH 7, 2022

Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

Qualtrics

SEPTEMBER 24, 2019

A CX maturity model is a roadmap to help guide you as you navigate through the 6 core competencies of CX. You’ll start to combine X- and O-data to enable advanced analytics and ROI measurement.”. The CX team has cross-functional governance in place. What is a CX maturity model. KEY BEHAVIORS.

Roadmap 20

Roadmap Metrics Measurement Government 20

SmartKarrot

AUGUST 4, 2021

Set and follow the goals of the team to successfully and consistently deliver ROI and value for the customers. Own and drive ARR growth of existing SKUs, governance of all account initiatives. Increase the ROI customers get from Veeva CRM. Represent the voice of Foodbomb’s customers and influence product development roadmap.

Customer Success 10

Customer Success CRM ROI Roadmap 10

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer.

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

JANUARY 5, 2021

Implement a global framework and an appropriate governance structure to maximize the effectiveness of the cross-functional team. Collaborate with Account Manager to offer contract renewal and expansion opportunities for the client’s roadmap. Represent the voice of the customer with internal teams.

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

MAY 19, 2021

Work cross-functionally to assure customers are meeting pre-defined success goals for ROI. Align with Sales, Marketing, and Product around driving product roadmap. Maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency.

Customer Success 10

Customer Success Roadmap Consulting Government 10

Gainsight

MAY 13, 2020

Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around. This full picture analysis has allowed them to see an 86% accuracy rate in predicting client retention to effectively plan their roadmap for continued adoption.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Comm100

FEBRUARY 6, 2018

By nurturing leads across various platforms, Hubspot promises superior lead conversion, a full-funnel inbound strategy, and an amplified ROI on both inbound and traditional marketing. Hubspot opens marketing up well beyond email, creating a multichannel marketing experience for its users. What makes Hubspot attractive is its “all-in-oneness”.

Software 120

Software Customer Engagement Engagement Omni-Channel 120

West Monroe

JUNE 20, 2022

Regulatory compliance and government funding associated with the Affordable Care Act, No Surprises Act, and CARES Act—among other laws—have also driven the adoption of electronic health records, price transparency, and telehealth expansion—all key pillars of customer centricity. Building for scale and flexibility.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

West Monroe

JUNE 20, 2022

Regulatory compliance and government funding associated with the Affordable Care Act, No Surprises Act, and CARES Act—among other laws—have also driven the adoption of electronic health records, price transparency, and telehealth expansion—all key pillars of customer centricity.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

Regulatory compliance and government funding associated with the Affordable Care Act, No Surprises Act, and CARES Act—among other laws—have also driven the adoption of electronic health records, price transparency, and telehealth expansion—all key pillars of customer centricity. Building for scale and flexibility.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

Inbenta

JANUARY 26, 2025

Lack of measurable business objectives Many organizations struggle to define specific, measurable business goals for their AI initiatives, making it difficult to assess success and demonstrate return on investment (ROI). Enterprises with robust data and knowledge management capabilities tend to achieve higher AI success rates.

Return on Investment 52

Return on Investment Roadmap Government ROI 52