IntouchInsight

MAY 14, 2024

But with an overwhelming amount of information available to help restaurant operators please guests, how to know what really works? When it comes to quick-serve restaurants (QSR), one thing is clear: customers crave speed, convenience, and good food.

Guest Experience 156

Guest Experience Data How To Report 156

IntouchInsight

MARCH 30, 2023

With a long list of tasks to complete before the next rush, ensuring staff members get to everything and nothing falls through the cracks is crucial to ensuring you deliver a top-tier guest experience. This is where a restaurant checklist application is a lifesaver.

Guest Experience 287

Guest Experience Software 287

The DiJulius Group

AUGUST 18, 2021

Senior Customer Experience Consultant for The DiJulius Group, Dave Murray, talks with Scott McKain, author and member of the Speakers Hall of Fame and the Sales and Marketing Hall of Fame, about creating the ultimate guest experience. Read Full Article.

Guest Experience 98

Guest Experience Consulting Groups Sales 98

InMoment XI

NOVEMBER 2, 2022

They already had an internal assessment system that was used as a comprehensive assessment of performance in front- and back-of-house operations and policies related to Food Safety, company standards, and guest experience (e.g., quality, order accuracy, speed of service, staff friendliness, cleanliness, and team engagement).

ROI 370

ROI Return on Investment Airlines Call Center 370

IntouchInsight

APRIL 4, 2024

Whether through efficient drive-thru lanes, user-friendly self-service kiosks, or intuitive mobile apps, each touchpoint shapes the guest experience, influencing satisfaction and loyalty. In the dynamic , competitive restaurant industry, every customer interaction counts.

Self Service 208

Self Service Measurement Customer Experience Guest Experience 208

SurveySensum

JULY 3, 2019

Experience is the influencer in the hospitality industry. Especially, for restaurants, it’s become pivotal to get more guests and earn customers loyalty. Real-time and actionable insights can drive a successful guest experience management for restaurants. Listening to guests is crucial! Conclusion. Schedule a Call.

Guest Experience 74

Guest Experience Net Promoter Score Management Hotels 74

Helpware

FEBRUARY 14, 2023

Great reviews are often proof of a great hotel guest experience. When more people share their positive experiences online, the hotel’s reputation dramatically improves. The hospitality sector is an industry highly dependent on customer satisfaction.

Guest Experience 70

Guest Experience Hotels Hospitality Strategy 70

SurveySensum

JUNE 25, 2019

Experience management trends keep changing but gaining customer loyalty and acquisition have been the key focus areas for the restaurant industry. Offering exceptional guest experience is on the priority list for successful restaurants or hotels. Email us today for a free consultation at support@surveysensum.com.

Guest Experience 75

Guest Experience Management Hotels Return on Investment 75

PK

OCTOBER 19, 2020

As the hospitality sector heads into uncharted waters, the guest experience needs to remain top-of-mind. The post Home away from home: Guest experience in hospitality appeared first on PK. In light of recent mass layoffs—namely, Disney theme parks, Carnival Cruise Line and MGM Resorts—one […].

Guest Experience 64

Guest Experience Hospitality Customer Retention Customer Journeys 64

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world's largest hotel groups.

Hotels 120

Hotels Contact Center Groups Guest Experience 120

ShepHyken

JANUARY 25, 2021

5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. This is an excellent article that showcases five ways to create the perfect guest experience. Substitute the word guest for customer, client, member, patient, etc., Hear what these Customer Experience leaders have to say by Ganesh Mukundan.

Customer Service 164

Customer Service Guest Experience Loyalty Programs Hospitality 164

InMoment XI

OCTOBER 3, 2024

Guest Retention Strategies Guest retention is critical for businesses in the hospitality industry, such as hotels, restaurants, and entertainment venues. Working to improve the guest experience and encouraging them to return can lead to increased revenue, positive online reviews, and valuable word-of-mouth marketing.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

InMoment XI

SEPTEMBER 4, 2013

Disney is well known for their guest experience and this retailer is well known for the legendary way their employees treat each and every customer interaction. I recently took a retail therapy break to my favorite store. I won’t name names but I consider this store to be the Disney of retail. I have a shoe salesman. View Article.

Guest Experience 150

Guest Experience Retail Survey Interaction 150

InMoment XI

SEPTEMBER 4, 2013

Disney is well known for their guest experience and this retailer is well known for the legendary way their employees treat each and every customer interaction. I recently took a retail therapy break to my favorite store. I won’t name names but I consider this store to be the Disney of retail. I have a shoe salesman. View Article

Guest Experience 150

Guest Experience Survey Retail Interaction 150

InMoment XI

SEPTEMBER 4, 2013

Disney is well known for their guest experience and this retailer is well known for the legendary way their employees treat each and every customer interaction. I recently took a retail therapy break to my favorite store. I won’t name names but I consider this store to be the Disney of retail. I have a shoe salesman. View Article

Guest Experience 150

Guest Experience Survey Retail Interaction 150

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Customer Bliss

APRIL 19, 2019

You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs. Establish a Framework to Connect All Facets of Your Business.

Guest Experience 135

Guest Experience Customer Experience How To Technology 135

Interactions

JULY 24, 2019

We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).

Guest Experience 54

Guest Experience Interaction Social Media Wait Times 54

CX Centric

MAY 25, 2021

In its own right, hotel brands need to stay relevant by investing in emerging technology across every part of the guest experience – from seamless reservation websites, to on-property applications of mobile technology, to the Internet of things in guest room entertainment and design.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

CSM Magazine

APRIL 11, 2023

According to research by Hubspot, 93% of guests have higher expectations than they did before the pandemic – and guest experience is king. Smart tools and communication hubs allow you to deploy many of the above systems quickly and easily to form a multi-pronged solution to optimize the overall guest experience.

Guest Experience 52

Guest Experience Hospitality Hotels How To 52

The DiJulius Group

AUGUST 26, 2021

The post How to Create the “Ultimate Guest Experience” with Author Scott McKain appeared first on The DiJulius Group. Scott McKain, author and member of the Speakers Hall of Fame and the Sales and Marketing Hall of Fame, explains that in order to do this, Read Full Article.

Guest Experience 52

Guest Experience How To Groups Sales 52

CX Centric

OCTOBER 8, 2021

It goes without saying that many organizations have struggled to stay afloat amid this pandemic, this has then forced these organizations to take their Guest Experience seriously in trying to increase their success rate.

Hospitality 52

Hospitality Guest Experience Hotels Travel 52

PK

NOVEMBER 16, 2020

The post The guest journey in 2020: A crucial tool to adapt your guest experience appeared first on PK. Hospitality’s Covid challenge For cruise ship and resort operators, whose livelihood depends on the comfort and safety of travelers from all over the world, a pandemic is the worst-case scenario. […].

Guest Experience 52

Guest Experience Tools Travel Consumers 52

ENGAGE.cx

SEPTEMBER 23, 2015

The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. A customer-experience driven B2C CRM like ENGAGE.cx for free today.

Guest Experience 40

Guest Experience Hospitality Hotels CRM 40

Steve DiGioia

JULY 9, 2020

New policies are put in place that puts numbers ahead of the guest experience. Sitting in your corner office meeting with your underlings to hash out the keenest way to cut costs or modify your pricing strategy to allow for a percentage point savings here and there. Employee morale is second to meeting budget.

Tips 147

Tips Guest Experience Advertising Policies 147

Customer Bliss

OCTOBER 25, 2018

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

System 162

System Hospitality Customer Experience Guest Experience 162

ShepHyken

JUNE 25, 2019

Even if they’re not your direct competitors, companies like Amazon and Uber have created an expectation of a certain level of guest experience thanks to technology and convenience. Your customers will come to desire and even expect this same level of service and guest experience from you, too.

Guest Experience 126

Guest Experience Technology Consumers Connections 126

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. When it comes to competitive industries, few rank higher than hospitality.

Omni-Channel 120

Omni-Channel Contact Center Abandon Rate Guest Experience 120

ShepHyken

DECEMBER 4, 2023

Customers value businesses that are always friendly, always helpful, and always reliable. Plus, Josh shares what it means to “get rid of your customers” and more nuggets from his latest book, The Hospitality Mentality: Create Raving Fans Through Your Guest Experience. Quotes: “Recognize that your guests don’t need you.

Hospitality 110

Hospitality Tourism Guest Experience Culture 110

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

inmoment

APRIL 5, 2019

If you’re in the food service industry , then you’re no stranger to the guest experience. In fact, the customer experience (CX) and food service industries have evolved together overtime. Well, the food service industry was one of the first to embrace the idea of customer experience. What do I mean by this?

Guest Experience 40

Guest Experience How To eBook Touchpoint 40

inmoment

AUGUST 27, 2019

So if your restaurant isn’t available on food delivery apps, guests may move on to your competition. . But those wary of jumping on board with a restaurant delivery brand like Grubhub and DoorDash worry about putting their guests’ experience—from the state of the food at arrival to the speed at which it arrives—in someone else’s hands.

Guest Experience 40

Guest Experience Brands eBook Survey 40

ShepHyken

MARCH 30, 2021

How to create a 5-Star Experience for Your Customers Every Time. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert. About: Adele Gutman Milne is a culture and guest experience expert and host of the Hospitality Reputation Marketing Podcast: Get Great Reviews.

Hospitality 117

Hospitality Guest Experience Advertising Culture 117

Customer Bliss

DECEMBER 8, 2017

At Airbnb we call the stages “frames” as our founder was intrigued by the discipline of Disney and the notion of framing each experience. As we have build out our Net Promoter copyright system, for example, we have prioritized our listening posts according to key frames in the host and guest experience.

Net Promoter Score 203

Net Promoter Score Chief Customer Officer NPS Guest Experience 203

inmoment

APRIL 22, 2019

While these statistics may seem grim, focusing on guest experience can help to revitalize the numbers. The first trend that stood out was how important frontline employees continue to be in the guest experience. A leader of a large Mississippi-based franchise group noted: “we have two businesses: people and pizza.”.

Guest Experience 40

Guest Experience Trends Engagement Conference 40

ShepHyken

JULY 16, 2019

How can I create the best guest experience? This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: How can I build a people-first organization? How can I create a company culture? What drives a company’s success? How can I keep improving my business?

Guest Experience 118

Guest Experience Culture Tips Company 118

Eptica

JULY 15, 2020

, demonstrating how hotel group The Dorchester Collection: Used disruptive insights from customers and staff to transform how it served breakfast and turned its laundry service into a wardrobe experience Increased its guest experience index by 22% worldwide and won multiple awards for its approach Find out more by reading the whole post here on the (..)

Customer Experience 119

Customer Experience Case Study Guest Experience Hospitality 119