Guest Experience Hospitality Innovation 
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)
ECXO
DECEMBER 25, 2024
A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. But meeting these expectations effectively requires companies to truly listen to their customersa fundamental pillar of excellent customer experience.
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Customer Bliss
JUNE 20, 2017
Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging, and I discuss her path from hospitality and marketing to her hybrid role of both marketing and customer experience. Much of Jackie’s background was in the luxury hospitality industry. Episode overview.
ShepHyken
JANUARY 25, 2021
My friend and innovation guru Josh Linkner has his version of the same principle, which he calls Rule 105. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. My Comment: I believe that every company – in any industry – could do well to have a “hospitality mentality.”
CX Centric
MAY 25, 2021
On Thursday 3rd June we will host the CX Centric Conversation: Driving Growth in the Hospitality Sector through Exceptional Experiences. The Hospitality industry now faces a smorgasbord of unprecedented challenges which have proved to be insurmountable at most instances. Hospitality Challenges. Feel free to sign up here.
Avaya
MARCH 13, 2017
We especially see this in one of today’s most customer-centric industries: hospitality. This is a serious issue, considering that the hospitality industry is coming off five consecutive years of employee turnover rate increases. There are many paths that hotel owners, operators and consultants can take to improve on these fronts.
InMoment XI
AUGUST 1, 2024
This information is important for informing product development and innovation, allowing businesses to make data-driven decisions and create offerings that better meet customer needs. Hospitality Industry A well-known hotel chain used customer sentiment monitoring to address areas of concern highlighted by guests.
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