InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

ECXO

DECEMBER 25, 2024

Provide convenience and speed: Long wait times and cumbersome processes are deal-breakers. Airbnb: Redefining Hospitality Airbnbs growth is a testament to the power of listening to customers. By understanding the desires of modern travelers for unique, affordable accommodations, Airbnb disrupted the hospitality industry.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

AUGUST 14, 2024

For example, a hospital might use AI to detect recurring complaints about long waiting times or the quality of care. This insight can lead to operational changes that enhance patient experience and care quality. A hotel chain might discover through AI that guests frequently mention the need for better room cleanliness.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

CSM Magazine

FEBRUARY 19, 2025

Smart Ordering Processes: How AI Optimizes the First Interaction The way guests place orders in restaurants has changed dramatically in recent years. Thanks to AI-powered ordering systems, digital menus, and automated processes, long wait times are becoming a thing of the past.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

InMoment XI

SEPTEMBER 25, 2024

This reduces wait times and boosts customer satisfaction. With over 2,700 categories, 100 restaurant topics, 200 hotel topics, and nine languages, Revinate gives their clients the ability to measure consumer sentiment in critical categories, such as rooms, staff, service, and food.

Data 195

Data Social Media Net Promoter Score Analysis 195

Optimove

JULY 19, 2022

The hospitality industry is back. With millions of us reaching for our passports and planning a long-overdue getaway, the hospitality sector is expected to grow from $3.9 Just a 5-minute wait at check-in can reduce guest satisfaction by 50% (Hospitality.net) but worry not, we have some ideas to help reduce wait times by up to 20%.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Comm100

AUGUST 23, 2018

This reduces wait time and empowers agents to become specialized in more advanced queries. In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality. This is especially useful for patients who have a hard time leaving the house, either due to a physical or mental health issue.

Exceptional Customer Service 104

Exceptional Customer Service Customer Service Chatbots Hotels 104