Guest Experience Industry Loyalty Programs 
InMoment XI
FEBRUARY 7, 2024
The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. This method represents a novel and comprehensive strategy for an industry that, for many years, has predominantly focused on survey data, offering a limited perspective. Intelligent Digitized Experiences Hotel guests expect an experience.
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ECXO
DECEMBER 25, 2024
Reward Loyalty What to Do: Create loyalty programs that incentivize repeat purchases. Example Action: Launch a tiered loyalty program with escalating benefits to encourage repeat purchases and referrals. Offer perks like discounts, early access, or exclusive content for long-term customers.
InMoment XI
OCTOBER 3, 2024
Customer retention rates vary widely depending on the industry you operate in. That being said, knowing the average customer retention rate for your industry will help you benchmark against your competitors to see how your business compares. This makes it easy to share customer experience insights across the organization.
ShepHyken
JANUARY 25, 2021
It’s prime time for retailers to grow an Amazon-level loyalty program by Tom Caporaso. Retail Customer Experience) Clarus Commerce CEO Tom Caporaso believes it’s time for retailers to take advantage of the new membership economy. My Comment: Here’s a great article about customer loyalty.
InMoment XI
AUGUST 1, 2024
Offer Loyalty Programs and Incentives As you continue to address and resolve customer pain points, consider building positive customer sentiment by offering a reward or loyalty program for repeat customers. The insights you gain can also inform future improvements in product or service quality.
BirdEye
APRIL 1, 2025
Personalize every guest experience Streamline hotel online review management with technology Master online reputation management with GenAI tools from Birdeye FAQs about hotel review management Final thoughts: A smarter approach to hotel review management What is hotel review management? Use the review feedback loop 2.
Expert insights. Personalized for you.
195 
Let's personalize your content