Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

CSM Magazine

SEPTEMBER 13, 2024

Casinos are increasingly harnessing technology to elevate customer service, revolutionizing their interactions and support for patrons. By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience.

Technology 52

Technology Customer Service Analytics Guest Experience 52

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation.

Data 195

Data Social Media Net Promoter Score Analysis 195

CSM Magazine

JANUARY 3, 2025

AI Translation Tools AiTranslator.com AiTranslator.com offers a user-friendly platform that combines AI-driven translation technology with customizable features. It supports numerous languages and uses advanced neural network technology to ensure translations are both precise and contextually relevant.

Tools 52

Tools e-support Customer Satisfaction Travel 52

Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. smartphones, tablets, smartwatches), as well as larger interaction platforms like kiosks, to innovate the CX with flexible new touch points. So, how can hotels stay ahead?

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. That’s exactly why HITEC 2017 exists.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

CSM Magazine

JUNE 20, 2024

Sabre Hospitality, a division of global software and technology firm Sabre Corporation, is primed to unveil an AI powered ‘concierge’ at HITEC Charlotte in the USA. Fast and accurate responses to customer inquiries are a reality with this technology, fostering a more harmonious customer experience. His prediction?

Hospitality 52

Hospitality Guest Experience Hotels Exceptional Customer Service 52

CSM Magazine

JUNE 5, 2024

Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today. Personalised Experiences Personalisation is no longer just a trend; it’s a necessity.

Hospitality 52

Hospitality Trends Industry Hotels 52

Oracle

MAY 1, 2019

One of the key findings from WeddingWire’s 2019 Newlywed Report indicated that an emphasis is placed “on personalization and creating a full guest experience.” Tech innovations transform what may be the biggest day of brides’ and grooms’ lives, while also giving guests an unforgettable experience.

Guest Experience 81

Guest Experience Social Media Report Trends 81

Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. It makes guests feel genuinely appreciated and looked after. Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Magellan Solutions

DECEMBER 4, 2023

The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Significance in the Hospitality Tapestry At the core of exceptional guest experiences lies ongoing management. It connects every step of a guest’s journey. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

Avaya

NOVEMBER 7, 2018

One marked by social proliferation, mobile sophistication, and an evolving workforce that has nearly eliminated the distinction between corporate and personal technology. 71% of employees now want their employer to provide them with the same level of technology they use in their personal lives. In 2010, the idea was comical.

Communication 71

Communication Guest Experience Hospitality Healthcare 71

Forrester

JUNE 4, 2015

At Forrester's Forum for Customer Experience Professionals , June 16 & 17, Blaine Hurst, Chief Transformation Officer at Panera, will be sharing lessons learned from this massive innovation initiative. a truly enhanced guest experience, powered by technology and enabled by ops excellence.

Guest Experience 40

Guest Experience Customer Experience Professionals Innovation Technology 40

Gainsight

NOVEMBER 16, 2022

The company’s innovative solutions are comprehensive, intuitive, and support customers on every step of the advisor journey. Intelliflo’s technology truly changed the game in the FinTech industry. Experience Maker Award Goes to … ReviewPro . That’s the full experience! . Dream Team Award Goes to … Insider .

Guest Experience 52

Guest Experience Hospitality Hotels Financial 52

Qualtrics

JULY 2, 2019

An early adopter of this technology in the financial services industry saw their number of reviews increase significantly and doubled their star ratings, leading to increased app downloads and ultimately a higher level of satisfaction. The latest experience innovations from Qualtrics appeared first on Qualtrics. Cheers, Webb.

Innovation 39

Innovation Social Media NPS Contact Center 39

Totango

JUNE 25, 2020

Our CXO Series is a space for leaders across a variety of industries to discuss current challenges and share innovative solutions to drive customer success. SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences.

Hospitality 62

Hospitality Industry Guest Experience Customer Success 62

SurveySparrow

JUNE 28, 2023

Also, they empower employees to go above and beyond to solve customer problems, fostering a culture of exceptional customer support and product innovation. Embrace innovation and emerging technologies: Stay abreast of technological advancements and innovations that can enhance the customer experience.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

Happy or Not

APRIL 1, 2025

The over-automation trap: when technology hurts CX Automation has transformed customer feedback management, making it easier to collect customer feedback across multiple channels. However, when businesses over-rely on automation and remove the human element, they risk damaging the customer experience.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

Smith+co CX

DECEMBER 8, 2020

The third had a notice informing guests that due to Covid they had suspended their usual breakfast buffet but were using this as an opportunity to enhance the guest experience by providing a full hot and cold breakfast service at the table. So, what can we learn from 2020 and apply to the experience we provide in 2021?

Hotels 36

Hotels Hospitality Guest Experience Innovation 36

SurveySparrow

JUNE 30, 2023

Limited Resources and Budget: Implementing effective customer experience design often requires investments in technology, training, and resources. They are driven by technological advancements, industry trends, and the experiences they have had with other brands.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

CSM Magazine

SEPTEMBER 28, 2016

Amazon’s approach is to hire the world’s brightest minds and to create an environment where they can invent and innovate the customer experience. A strong Disney principle is that cast members should treat each other as they would a guest. Top service companies are willing to trust employees.

Customer Focused 40

Customer Focused Company Airlines Culture 40

Smith+co CX

SEPTEMBER 26, 2013

However, a recent feature by the Sunday Times found that despite all the investment in improving services, hotels all too often fail on the customer experience. So why is it that as brands get more sophisticated in their technology and more innovative in their attempts to dazzle us, they fail to deliver a great experience?

Hotels 34

Hotels Customer Experience CEM Course 34

Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. Sometimes innovation doesn’t even have to happen. When I was developing my career at 1-800-GOT-JUNK from the years 2007 to 2012, I was introduced to something called customer personality types.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Personalization is a big part of the pilot store experience. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

ReviewTrackers

MAY 11, 2018

Technology is shaking up the restaurant and foodservice industry. The end-to-end guest experience — from research and reservations to ordering, delivery, consumption, and payment — can now happen in a handful of screen taps or mouse clicks. Focus on Guest Experience = Increase Customer Satisfaction.

Customer Satisfaction 93

Customer Satisfaction Guest Experience Trends Tips 93

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Organic Mobile Experiences Blur Channel Lines. How have these innovations worked out for Amazon? Chatbots Automate Exceptional Experiences. billion U.S.

Exceptional Customer Service 112

Exceptional Customer Service Customer Service Chatbots Hotels 112

C Space

AUGUST 5, 2018

For our Customer Inside report, we recently asked 135 client side practitioners, from insight, innovation and brand backgrounds to describe the advantages of having an online community. ” – Insight Manager, Technology. An opportunity to bring the customer, and customer insight, inside a business in an unprecedented way.

Retail 40

Retail Customer Centricity Study Advertising 40