InMoment XI

SEPTEMBER 25, 2024

Salience’s power and customizability give evolve24 the ability to keep up with increasing volumes while helping them maintain high standards of consistency and measurement across a range of text data sources. The Net Promoter Score (NPS) is an essential measurement for the company. million global participants.

Data 195

Data Social Media Net Promoter Score Analysis 195

CSM Magazine

JUNE 5, 2024

Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today. Personalised Experiences Personalisation is no longer just a trend; it’s a necessity.

Hospitality 52

Hospitality Trends Industry Hotels 52

Forrester

MAY 6, 2015

Hearing those two brand names, you might be tempted to assume that the guest experience at the Ritz was far better than the one at the Marriott. But one aspect of the experience there drove me nuts. When I travel for work I want to be greeted by friendly people. customer experience benchmarking. measure CX.

Guest Experience 40

Guest Experience Hotels Travel Measurement 40

ENGAGE.cx

OCTOBER 13, 2016

The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. A Connected Customer Engagement solution like ENGAGE.cx

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

North Highland

SEPTEMBER 16, 2019

Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. Today, however, things are rapidly changing, largely due to younger generations’ expectations around product, customer experience, and relationship management.

Travel 45

Travel ROI Entertainment CRM 45

BirdEye

JUNE 21, 2023

As the renowned business strategist Peter Drucker once said, “If you can’t measure it, you can’t improve it.” They offer travelers the chance to stay at homes with a variety of amenities. Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

Happy or Not

APRIL 1, 2025

Metrics such as Net Promoter Score (NPS) , Customer Effort Score, and Customer Satisfaction score help brands measure customer satisfaction and improve customer journey. Tracking net promoter score (NPS) and other satisfaction metrics allows companies to measure success and identify new growth opportunities.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

Currency Alliance

OCTOBER 11, 2018

The hotel would like to use data collected during the stay to bring the customer back a second time without, them going through an online travel agency (OTA). Beyond the booking process, and to complement the digital guest experience, hotels stand to make the greatest gains by becoming better resellers of local services and experiences.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49