InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

ECXO

DECEMBER 25, 2024

Measure CX Impact on Business Metrics What to Do: Track CX metrics like NPS, Customer Satisfaction (CSAT), and Customer Effort Score (CES). Correlate these metrics with business KPIs like revenue growth, churn rate, and customer lifetime value (CLV). This two-sided approach to CX has turned Airbnb into a global powerhouse.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

BirdEye

JANUARY 24, 2025

With billions of potential guests hanging out on Instagram, TikTok, and Facebook, it’s a crucial way to get your hotel noticed. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration.

Social Media 52

Social Media Hotels Strategy Marketing 52

CSM Magazine

JANUARY 3, 2025

Travel and Hospitality In the travel and hospitality industry, AI tools facilitate seamless communication with international travelers. A major hotel chain utilized AI-powered chatbots to handle bookings and inquiries in multiple languages, resulting in higher booking rates and enhanced guest experiences.

Tools 52

Tools e-support Customer Satisfaction Travel 52

CX Centric

OCTOBER 8, 2021

It goes without saying that many organizations have struggled to stay afloat amid this pandemic, this has then forced these organizations to take their Guest Experience seriously in trying to increase their success rate. These challenges included: How can hospitality companies convey hygiene and restore confidence in safe travel?

Hospitality 52

Hospitality Guest Experience Hotels Travel 52

ENGAGE.cx

SEPTEMBER 23, 2015

The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. Guest Sentiment. A customer-experience driven B2C CRM like ENGAGE.cx

Guest Experience 40

Guest Experience Hospitality Hotels CRM 40

InMoment XI

SEPTEMBER 25, 2024

The result is a data-driven voice of customer program that can help win contracts and build airports that better serve stakeholders and travelers alike. “As The support from the team at InMoment was outstanding; they made a very complex project seem simple.

Data 195

Data Social Media Net Promoter Score Analysis 195