BirdEye

JANUARY 24, 2025

Enhance guest engagement and build relationships Creating authentic connections with your existing audience is what sets great hotels apart. While traditional advertising like TV or print media speaks at an audience, active social media management across channels encourage dialogue.

Social Media 52

Social Media Hotels Strategy Marketing 52

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. When it comes to competitive industries, few rank higher than hospitality.

Omni-Channel 120

Omni-Channel Contact Center Abandon Rate Guest Experience 120

Interactions

MARCH 6, 2019

Here are 5 ways that conversational AI can be helpful to transform your guest experience strategy: 1. Giving your guests an easy and stress-free way to order their food is crucial. Guest engagement. Digital Ordering and management. Want to see the future of restaurant technology in action?

Rewards Programs 89

Rewards Programs Multi-Channel Guest Experience Conference 89

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

CSM Magazine

MARCH 16, 2022

As a result, we created a virtual contact centre to support our 85 UK stores, to help reduce administrative burdens on staff in our stores so they can instead focus on the guest experience. “A large part of this was to channel bookings from the website to the contact centre. For more information on Fridays, visit: [link].

Groups 52

Groups Multi-Channel Guest Experience Government 52

Interactions

JULY 31, 2019

Every restaurant dreams of a day when they can make this happen for guests. . With the right technology, like Conversational AI, great guest experience can become a reality. Through sophisticated, human-like, virtual assistants, everything from digital ordering to guest care can be transformed for your guests. .

Sales 54

Sales Abandon Rate Multi-Channel Wait Times 54

NetBase

MARCH 2, 2020

It was a behind-the-scenes look at how Chili’s developed a new multi-year strategy to understand and address audiences with the right content through the right channels. Wingstop sets up a “command center” to track and respond to customers in real-time on game day to make sure they have a great guest experience.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Grade.us

APRIL 2, 2019

We're focused on the methods or channels used to ask for reviews. Using any one of these channels will prove effective. Layering these channels together - that's when you begin to see dramatic results. There are lots of ways to layer these channels. We use your feedback to improve guest experiences.

Automotive 42

Automotive Hospitality Healthcare Feedback 42

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

BirdEye

MARCH 3, 2025

If a restaurant fails to meet customer expectations, it only takes one negative experience for them to turn to a competitor. According to Birdeye Online Reviews Report 2023 on multi-location businesses, 67% of consumers share negative experiences with family and friends, and 62% switch to competitors. Watch the Free Demo Now.

Customer Experience 52

Customer Experience Strategy Social Media Guest Experience 52