InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

BirdEye

APRIL 1, 2025

Personalize every guest experience Streamline hotel online review management with technology Master online reputation management with GenAI tools from Birdeye FAQs about hotel review management Final thoughts: A smarter approach to hotel review management What is hotel review management? Use the review feedback loop 2.

Hotels 52

Hotels Management Guest Experience Hospitality 52

CSM Magazine

APRIL 11, 2023

According to research by Hubspot, 93% of guests have higher expectations than they did before the pandemic – and guest experience is king. Guest communication software is the perfect solution. Tech can help.

Guest Experience 52

Guest Experience Hospitality Hotels How To 52

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Interactions

MARCH 6, 2019

Here are 5 ways that conversational AI can be helpful to transform your guest experience strategy: 1. Giving your guests an easy and stress-free way to order their food is crucial. Guest engagement. Want to see the future of restaurant technology in action? Digital Ordering and management.

Rewards Programs 89

Rewards Programs Multi-Channel Guest Experience Conference 89

CSM Magazine

MARCH 16, 2022

As such, a virtual contact centre was created to support its stores in managing the booking experience, which extended its PCI compliance requirements. As a result, we created a virtual contact centre to support our 85 UK stores, to help reduce administrative burdens on staff in our stores so they can instead focus on the guest experience.

Groups 52

Groups Multi-Channel Guest Experience Government 52

Interactions

JULY 31, 2019

Every restaurant dreams of a day when they can make this happen for guests. . With the right technology, like Conversational AI, great guest experience can become a reality. Through sophisticated, human-like, virtual assistants, everything from digital ordering to guest care can be transformed for your guests. .

Sales 54

Sales Abandon Rate Multi-Channel Wait Times 54