InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

SurveySensum

JULY 3, 2019

Experience is the influencer in the hospitality industry. Especially, for restaurants, it’s become pivotal to get more guests and earn customers loyalty. Real-time and actionable insights can drive a successful guest experience management for restaurants. Listening to guests is crucial! Conclusion. Schedule a Call.

Guest Experience 74

Guest Experience Net Promoter Score Management Hotels 74

Customer Bliss

DECEMBER 8, 2017

At Airbnb we call the stages “frames” as our founder was intrigued by the discipline of Disney and the notion of framing each experience. As we have build out our Net Promoter copyright system, for example, we have prioritized our listening posts according to key frames in the host and guest experience.

Net Promoter Score 203

Net Promoter Score Chief Customer Officer NPS Guest Experience 203

Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. Originally from Brisbane, Australia, she has lived in Sydney, Auckland, Dubai, and now Calgary, Canada. She’s on LinkedIn here.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

InMoment XI

SEPTEMBER 25, 2024

.” — Andy Huang, AIA LEED Associate Designer, Gensler Aviation and Transportation Studio Hospitality & Hotel Management Revinate helps over 30,000 hospitality providers measure online presence, analyze consumer feedback, and reinvent the guest experience. The Net Promoter Score (NPS) is an essential measurement for the company.

Data 195

Data Social Media Net Promoter Score Analysis 195

Retently

SEPTEMBER 3, 2023

Although Airbnb’s post-stay survey isn’t necessarily exclusively a typical Net Promoter Score (NPS) survey, it’s rich with lessons. Our goal is to break down Airbnb’s survey and extract insights, learning from the experiences of the iconic startup giant, Airbnb.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

Happy or Not

APRIL 1, 2025

Metrics such as Net Promoter Score (NPS) , Customer Effort Score, and Customer Satisfaction score help brands measure customer satisfaction and improve customer journey. Tracking net promoter score (NPS) and other satisfaction metrics allows companies to measure success and identify new growth opportunities.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36