Avaya

FEBRUARY 7, 2017

By doing so, guests can escalate any mobile interaction to a video chat session with the touch of a finger—anytime, anywhere via an integrated mobile app (more on this below). The post Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience appeared first on Avaya Connected Blog.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

Playvox

APRIL 14, 2022

Having the ability to view agent concurrency in an omnichannel world is also key. The ultimate goal of contact center workforce planning is to ensure the right number of agents with the right skills are scheduled at the right times, optimizing both the customer experience and the use of labor dollars. Don’t Make Guests Wait.

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78

Kustomer

JUNE 9, 2021

One of the many reasons they are known for their impeccable service is because they have empowered every employee to provide additional touches to make their guests’ experience exceptional. The tourism and hospitality company has been able to create a loyal fan base.

Tourism 76

Tourism eBook Guest Experience Hospitality 76

SurveySparrow

JUNE 28, 2023

Example: Disney theme parks strategically map out their customers’ journey, considering everything from ticket purchasing to ride experiences and dining options. They continuously refine these touchpoints to create a seamless and enchanting experience for visitors.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

InMoment XI

JUNE 5, 2024

Omnichannel CX Analytics: Processes text from surveys, social media, voice, reviews, chat, email, and more to understand VOC, trends, and emerging topics, often paired with metrics to analyze impact and churn.

Analytics 195

Analytics Effort Score Social Media Innovation 195

Comm100

AUGUST 23, 2018

Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In But this, according to Murph Krajewski, VP of Marketing at Sharpen, is missing the point.

Exceptional Customer Service 104

Exceptional Customer Service Customer Service Chatbots Hotels 104

Martin Hill-Wilson

JULY 23, 2016

Booking a hotel room – see Expedia’s early experiments. Being served as a hotel guest – experience Edward at the Radisson Blu Edwardian in London. However, as with any element within an omni-channel ecosystem, bots have their strengths and weaknesses. Ordering lunch – look out for Tacobot on Slack. Bots In Context.

Self Service 40

Self Service Omni-Channel Hotels Course 40