InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. By identifying patterns—such as frequent complaints about room cleanliness during peak seasons—the hotel can proactively address these issues before they arise, ensuring a better guest experience.

Tips 195

Tips Management Social Media Hotels 195

BirdEye

JANUARY 24, 2025

Use video storytelling to share guest experiences and emotional narratives. These practical strategies will help your hotel brand’s social media engagement with its target audience, generate higher ROI, and make your social media campaigns more impactful.

Social Media 52

Social Media Hotels Strategy Marketing 52

Alida

JANUARY 26, 2017

Owner Arthur Blank has instilled a culture of fan-centricity, mandating everyone in the organization to deliver a superb experience. Instead of obsessing over the ROI of everything, the company believes that dollars and cents will work themselves out later if the fan experience comes first. “We

Sports 90

Sports Entertainment Tips Guest Experience 90

North Highland

SEPTEMBER 16, 2019

More importantly, getting these insights to marketing and sales on the front lines ensures ROI and success. Once the guest experience is fine-tuned, infrastructure is strengthened, and data is intelligently collected and analyzed, the brand will be ready to boost customer acquisition.

Travel 45

Travel ROI Entertainment CRM 45

SurveySparrow

JUNE 30, 2023

Measuring and Demonstrating ROI: While investing in customer experience design is crucial, businesses need to measure and demonstrate the return on investment (ROI) to justify these efforts. Determining the right metrics and effectively measuring the impact of customer experience initiatives can be challenging.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Happy or Not

APRIL 1, 2025

How feedback-driven decision-making leads to higher ROI When businesses integrate customer feedback management into their strategic planning, they make smarter, data-driven decisions directly impacting revenue.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

Michel Falcon Experience

APRIL 11, 2019

The example that I give, is that when I go home back to Vancouver on December 20th this year for the holidays, and I spend time with my mom, going on a walk with her, or cooking her something to eat, am I asking myself, “What is the ROI of doing this for my beautiful mother?” ” Of course not. That would be psychotic.

Culture 60

Culture Leadership Hospitality Meeting 60

DCX

OCTOBER 22, 2024

Learn More "But how do I show ROI on failures?" Today, an evolved version of this system is central to Disney's guest experience, laying the groundwork for Disney Genie and Lightning Lane. Join the DCX community as a Premium subscriber and help fuel more in-depth, actionable content like this. I hear you ask. Great question!

Social Media 52

Social Media e-support Innovation Course 52

Opinionator

NOVEMBER 29, 2020

So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card thus becomes a customer intelligence platform – driving a huge ROI in the business. A digital comment card enables point of experience customer feedback.

Feedback 94

Feedback Case Study Guest Experience ROI 94

Opinionator

NOVEMBER 29, 2020

So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card thus becomes a customer intelligence platform – driving a huge ROI in the business. A digital comment card enables point of experience customer feedback.

Feedback 88

Feedback Case Study Guest Experience ROI 88

Opinionator

FEBRUARY 22, 2021

So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card thus becomes a customer intelligence platform – driving a huge ROI in the business. A digital comment card enables point of experience customer feedback.

Feedback 86

Feedback Case Study Guest Experience ROI 86

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: When individuals are fighting for budgets, well, maybe fighting is not the right word, it’s not fitting for that, but trying to present their case for their yearly budgets for the departments and something like company culture isn’t as clean cut or measurable in terms of ROI, as a social media ad campaign.

Culture 60

Culture Company ROI Leadership 60

Opinionator

NOVEMBER 29, 2020

So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card thus becomes a customer intelligence platform – driving a huge ROI in the business. A digital comment card enables point of experience customer feedback.

Feedback 52

Feedback Case Study Guest Experience ROI 52