InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

ECXO

DECEMBER 25, 2024

Whats more, the COVID-19 pandemic accelerated this shift, as companies adopted digital tools and reimagined customer touchpoints to remain relevant. For businesses, this means the bar for customer experience (CX) is perpetually rising. Provide convenience and speed: Long wait times and cumbersome processes are deal-breakers.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Happy or Not

APRIL 1, 2025

Why capturing feedback at the right moment matters A well-executed customer feedback strategy focuses on capturing responses immediately after the experience, ensuring businesses gather qualitative feedback that reflects genuine reactions. Quick feedback tools at key touchpoints ensure operational teams can respond in real time.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

BirdEye

MARCH 3, 2025

According to Birdeye Online Reviews Report 2023 on multi-location businesses, 67% of consumers share negative experiences with family and friends, and 62% switch to competitors. In this blog, well explore 12 simple yet effective steps on how to improve customer experience in a restaurant. Let’s understand how: 1.

Customer Experience 52

Customer Experience Strategy Social Media Guest Experience 52