InMoment XI

SEPTEMBER 25, 2024

Industrial & Aviation Design Gensler’s Los Angeles Aviation and Transportation Studio partnered with InMoment, leveraging sentiment analysis on customer feedback to make better-informed decisions about the planning and design of airports.

Data 195

Data Social Media Net Promoter Score Analysis 195

CSM Magazine

AUGUST 22, 2024

The dominance of the transport and travel industry in the rankings is attributed to the personalized experiences offered by brands in response to consumer preferences. CatSmart moved up to No. 5, while airlines All Nippon Airways and Singapore Airlines secured the No. 8 positions, respectively.

Hotels 52

Hotels Customer Service Airlines Transportation 52

CSM Magazine

AUGUST 22, 2024

The dominance of the transport and travel industry in the rankings is attributed to the personalized experiences offered by brands in response to consumer preferences. CatSmart moved up to No. 5, while airlines All Nippon Airways and Singapore Airlines secured the No. 8 positions, respectively.

Survey 52

Survey Customer Service Airlines Hotels 52

Happy or Not

APRIL 1, 2025

Airports: large transportation hubs use customer feedback platforms to monitor security checkpoint efficiency, baggage claim speed, and restroom cleanliness. For example, a hospitality brand using customer feedback analysis to refine its guest experience significantly boosted repeat bookings and revenue.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

Comm100

AUGUST 23, 2018

AR and VR can also be used to improve out-of-store experiences, such as by instilling buyer confidence online. According to Jake Leeman, senior technical strategist at Sandbox Agency, “AR allows us to transport our brands , products, and stories directly into the consumer’s world.”. Who is doing this right?

Exceptional Customer Service 113

Exceptional Customer Service Customer Service Chatbots Hotels 113