InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Interactions

JULY 24, 2019

We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).

Guest Experience 54

Guest Experience Interaction Social Media Wait Times 54

InMoment XI

AUGUST 14, 2024

For example, a hospital might use AI to detect recurring complaints about long waiting times or the quality of care. This insight can lead to operational changes that enhance patient experience and care quality. A hotel chain might discover through AI that guests frequently mention the need for better room cleanliness.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

ECXO

DECEMBER 25, 2024

Provide convenience and speed: Long wait times and cumbersome processes are deal-breakers. The company also supports its hosts by providing resources, tools, and feedback to enhance the guest experience. Todays customers expect companies to: 1. This two-sided approach to CX has turned Airbnb into a global powerhouse.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

CSM Magazine

FEBRUARY 19, 2025

Smart Ordering Processes: How AI Optimizes the First Interaction The way guests place orders in restaurants has changed dramatically in recent years. Thanks to AI-powered ordering systems, digital menus, and automated processes, long wait times are becoming a thing of the past.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

InMoment XI

SEPTEMBER 25, 2024

.” — Andy Huang, AIA LEED Associate Designer, Gensler Aviation and Transportation Studio Hospitality & Hotel Management Revinate helps over 30,000 hospitality providers measure online presence, analyze consumer feedback, and reinvent the guest experience. This reduces wait times and boosts customer satisfaction.

Data 195

Data Social Media Net Promoter Score Analysis 195

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps. Who took them?

Hotels 52

Hotels Marketing Guest Experience Travel 52