Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Organizational Accountability is all of the employee handbook-type stuff. Have a loyalty mindset. You can check it out here.

Customer Centricity 49

Customer Centricity Handbook Loyalty Policies 49

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Organizational Accountability is all of the employee handbook-type stuff. Have a loyalty mindset. You can check it out here.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Organizational Accountability is all of the employee handbook-type stuff. Have a loyalty mindset. You can check it out here.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

SurveySensum

JULY 14, 2020

She is now Chief Customer Officer at ClearAction Continuum. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She led CX company-wide for 11 years at Applied Materials.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132