Thematic

OCTOBER 30, 2024

It doesn’t matter what industry you’re in – customer experience (CX) is a critical component of customer acquisition, retention, and loyalty. This leads to increased customer satisfaction, loyalty, and retention.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Joe Rawlinson

MAY 16, 2018

A recent study by Accenture found that over 90 percent of companies today have some kind of customer loyalty programs in place. Yet, over 71% of customers surveyed by the researchers said that these programs do not really engender loyalty. There are several ways this is done. Let us know in the comments.

Loyalty 88

Loyalty Handbook Loyalty Programs Consulting 88

ProProfs Chat

JUNE 30, 2020

Create better customer loyalty programs. The Service Culture Handbook. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. Books on Building Customer Loyalty. Customer Loyalty: How to Earn It, How to Keep It. The Loyalty Effect.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

CSM Magazine

NOVEMBER 27, 2020

When they talk about you negatively , find ways to address their concerns and complaints ( Buffer.com has a handy handbook to help with this). Ecommerce companies turn to advanced loyalty programs that keep track of buyer activity and grant them discounts and other incentives when they stick around (see some examples at Sleeknote.com ).

Customer Service 59

Customer Service Handbook Social Media How To 59

ShepHyken

MARCH 31, 2017

Jeff Toister is a consultant, trainer, and author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. Read Shep’s latest Forbes Article: The Best Loyalty Programs Go Beyond Rewards.

Handbook 48

Handbook How To Culture Loyalty Programs 48

Talkdesk

SEPTEMBER 23, 2015

Nordstrom’s culture manifests this value in their very brief employee handbook that contains one simple rule: “Use good judgement in all situations.” Loyalty is a two-way street. Loyalty is something earned, not expected.” You can’t expect your employees to be readily loyal, you have to show them loyalty in return.

Call Center 40

Call Center Management Handbook Loyalty 40