Thematic

FEBRUARY 24, 2025

Use Sentiment Analysis to Measure Customer Emotions Customer emotions play a critical role in shaping their experience with a brand. Enhance Product Roadmap Validation , ensuring new features align with real customer needs rather than guesswork. How do businesses measure the ROI of customer experience improvements?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

MARCH 30, 2025

Identifying Key Performance Indicators (KPIs) Once your data is integrated, the next step is knowing what to measure. When KPIs align with business goals, every insight becomes measurable progress. When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home. The result?

Customer Insights 62

Customer Insights Data Analytics How To 62

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . After all, it’s impossible to improve if you’re not measuring your enhancements. You will also need this data to measure changes over time. .

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Thematic

MARCH 26, 2025

Public product roadmaps – Transparency wins customer trust. Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos. How do we measure the success of a customer feedback loop?

Feedback 62

Feedback Social Media Analysis Survey 62

Gainsight

APRIL 21, 2022

Creating a Product Roadmap? Product Led Success: The Professional’s Handbook – An Introduction Blog. Looking to Measure Performance? How To Measure Product Adoption Using Product Analytics. Looking to Measure Performance? How To Measure Product Adoption Using Product Analytics. Product Experience .

Resources 52

Resources Handbook eBook Government 52

Gainsight

JUNE 11, 2021

Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like. And value should be measured at each stage of the engagement/adoption funnel. Define your baseline and transform outcomes into measurable objectives while defining the process for gathering inputs.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Gainsight

MAY 3, 2022

Within an effective product-led growth strategy, you tap into metrics and use them to measure, back, and inform decisions. With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades. And these insights reveal the best ways to lift expansion revenue. It lifts retention.

Handbook 52

Handbook Roadmap User Experience Metrics 52