Thematic

OCTOBER 30, 2024

This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. Prioritize and act on the feedback to improve the customer experience Focus on the most critical issues and implement changes to address customer concerns and enhance their experience.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . After all, it’s impossible to improve if you’re not measuring your enhancements. You will also need this data to measure changes over time. .

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Thematic

MARCH 26, 2025

Here’s how closing the loop would look like for them: Example 1: Product Teams Closing the Loop Once developers enhance the search functionality based on user feedback, they close the loop by notifying customers about the update. ​ Remember to read user reviews, too.

Feedback 62

Feedback Social Media Analysis Survey 62

Gainsight

NOVEMBER 10, 2021

Positive user experience is paramount. The consumer’s experience is more important than ever. Product-led growth focuses on user experience and improving the way they enjoy your product. . In SaaS, it’s not enough to measure metrics such as revenue or units sold. Success metrics have shifted.

Analytics 52

Analytics How To Handbook User Experience 52

Gainsight

NOVEMBER 16, 2021

You know you need clear user data to fuel growth, but with desktop or on-premise applications, that user experience might be getting fragmented or jumbled. . Here are a few ways PX helps you improve your users’ experiences: Create a single source of truth. Breathe easy. Take a proactive approach to retention.

Handbook 52

Handbook Analytics Analysis Software 52

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Qualtrics

JULY 23, 2019

Fred Reichheld – Reichheld is a Bain Fellow, an author and speaker on loyalty, and creator of the Net Promoter Score , a common metric used to measure customer loyalty. Lisa Winter- Winter is a User Experience Researcher at Starmind where she enjoys incorporating insights from both quantitative and qualitative UXR into the product.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32