Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Back your product roadmap with data. Product-led strategies use metrics to lay out a clear set of priorities that you can lean on when it comes time to create product roadmap decisions.

Handbook 52

Handbook Roadmap ROI Strategy 52

ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. This customer experience course is an actionable overview for making CX a team sport company-wide. The Essentials module is free to everyone.

Sports 71

Sports Customer Experience Handbook Case Study 71

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. An organization uses one metric to evaluate the customer experience, but findings don’t always make it to the rest of the company to act on.

Customer Experience 91

Customer Experience Net Promoter Score Self Service Handbook 91

Thematic

MARCH 26, 2025

Public product roadmaps – Transparency wins customer trust. Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos. Best Ways to Close the Loop Send email updates – A simple "We heard you!"

Feedback 62

Feedback Social Media Analysis Survey 62

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . Here’s how to pick out the perfect metrics for product-led growth. . Overall Product-Led Growth Metrics. User Sentiment and Feedback.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

MAY 3, 2022

It leverages metrics. One of the most direct ways product-led growth boosts expansion revenue is through in-product metrics. Within an effective product-led growth strategy, you tap into metrics and use them to measure, back, and inform decisions. Wondering how product-led growth fits into the puzzle? It lifts retention.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. The more you can tie to specific business goals or metrics, the better. Together, we’ve mapped out a three-year roadmap for the CS org. GitLab Org Chart.

Customer Success 52

Customer Success Roadmap Handbook Financial 52