Thematic

OCTOBER 30, 2024

Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. For example, Amazon uses data analytics to suggest products and adjust prices based on what customers are doing online.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Thematic

FEBRUARY 24, 2025

Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. They redesigned their Merchant Menu Manager after detecting a drop in NPS scores due to frustrations with its usability. One example?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

MARCH 30, 2025

For customer experience teams, KPIs like customer satisfaction score (CSAT) , net promoter score (NPS) , and customer effort score (CES) help quantify how well you’re meeting customer needs. The result? Smarter decisions, fewer missed signals, and a more responsive organization.

Customer Insights 62

Customer Insights Data Analytics How To 62

Thematic

MARCH 26, 2025

Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos. Track key metrics like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), churn rate, and retention.

Feedback 62

Feedback Social Media Analysis Survey 62

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. So where does the manager of a CX program start? Why is a customer experience maturity model an indispensable tool for CX leaders?

Customer Experience 91

Customer Experience Net Promoter Score Self Service Handbook 91

ShepHyken

NOVEMBER 21, 2016

The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge. CustomerGauge) A unique attribute of Net Promoter is the simplicity; everyone understands the concept and how to calculate the score. My Comment: CustomerGuage has released an “eBook” about the power of NPS (Net Promoter Score).

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Thematic

OCTOBER 8, 2024

Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. Thematic quantifies your qualitative customer data with metrics like impact on NPS (Net Promoter Score).

Analytics 62

Analytics Tools Feedback Handbook 62