ShepHyken

NOVEMBER 21, 2016

The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge. My Comment: CustomerGuage has released an “eBook” about the power of NPS (Net Promoter Score). I’m surprised at how many companies have not yet embraced social media for marketing and customer care.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Thematic

OCTOBER 8, 2024

Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. Thematic quantifies your qualitative customer data with metrics like impact on NPS (Net Promoter Score).

Analytics 62

Analytics Tools Feedback Handbook 62

Gainsight

JULY 6, 2021

In the introduction of “The Customer Success Professional’s Handbook,” Gainsight’s CEO, Nick Mehta, stated, Companies cemented in the past are still searching for ways to automate the humanity out of customer relationships. We suggest several aspects of best practices for companies when they are first starting their Customer Success Journey.

Handbook 73

Handbook Customer Success Customer Base Technology 73

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. High maturity—Measure on financial outcomes for your company (e.g.,

Handbook 52

Handbook Chief Customer Officer NPS Metrics 52

Survicate

MARCH 20, 2019

We took those phrases and made them part of our employee handbooks and marketing. Run NPS surveys. “ He says NPS surveys were a true game-changer for their company, most accurately described as the “Uber for Lawn Care”. We have a mantra. If it’s good, we ask them for reviews for our site and also third-party sites like Yelp.

Tips 85

Tips Customer Centricity Social Media Insurance 85

Thematic

OCTOBER 7, 2024

Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. " Social Media Monitoring : Tracking mentions and comments on platforms like Twitter, Facebook, and Instagram.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. We worked with a telecommunications provider whose goal was to increase their NPS. The majority of staff comments had a positive impact on their NPS.

Data 59

Data Customer Service How To Contact Center 59

Gainsight

JUNE 17, 2022

Using a Net Promoter Score (NPS), for example, to measure overall sentiment can help inform retention efforts. Translating these scores to action by improving common issues can improve your NPS and overall outcomes. Download “ Product-Led Success: The Professional’s Handbook ” now to learn more. .

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

SurveySensum

JULY 14, 2020

She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. He is the author of three customer service books, including the bestselling The Service Culture Handbook. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ProProfs Chat

SEPTEMBER 20, 2019

To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . You can thus send Net Promoter Score (NPS) surveys to your customers and gather their feedback on service experience to improve on it.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

ImprintCX Articles

MARCH 5, 2024

The Net Promoter Score ( NPS ) was created as the best one-question indicator of repurchases, referrals, and other customer behaviors that contribute to a company’s growth.

Brands 52

Brands Customer Experience Management Customer Centricity 52

SmartKarrot

JUNE 10, 2022

Help to create the Volta Customer Success process and handbook. Responsible for measuring the NPS score, and driving it up over time. Work effectively with the electrical engineers to develop best practices for charger infrastructure project management. Seeking retention rate and growth across different service offering.

Customer Success 3

Customer Success Handbook Customer Journeys NPS 3