Thematic

MARCH 20, 2025

Tracking Customer Satisfaction Trends Did you know that a customer is four times more likely to switch to a competitor over a service issue than a product issue? In fact: 78% of customers have abandoned a purchase due to poor customer service.

Analytics 62

Analytics Customer Service Analysis e-support 62

Thematic

MARCH 26, 2025

Consider this: 73% of customers will switch to a competitor after multiple bad experiences​ That means businesses don’t get unlimited chances to make things right. ​ Remember to read user reviews, too. Our guide can save you time by helping you understand what you need for effective feedback analysis.

Feedback 62

Feedback Social Media Analysis Survey 62

ProProfs Chat

SEPTEMBER 20, 2019

companies lose more than $62 billion due to poor customer service. Not surprising, considering Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience. . Bad customer service has become a major business problem today.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

SmartKarrot

OCTOBER 16, 2020

70 percent of the clients churn away from a company when faced with poor customer service. In SaaS industries, customer attrition is preferably the worst nightmare they want to steer away from. Additionally, you may track individual customers and monitor their purchase cycle.

Measurement 10

Measurement Handbook ROI Return on Investment 10