Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. Together, we’ve mapped out a three-year roadmap for the CS org. Here’s our Roadmap ( PDF link ). Jeff is the Senior Manager of Customer Success Operations. .

Customer Success 52

Customer Success Roadmap Handbook Financial 52

Gainsight

NOVEMBER 16, 2021

Additionally, you can use analytics to prove to stakeholders that your flywheel is working, and you can lean on metrics as you chart your product roadmap decisions. . Become a product-led success master. Perfecting your product-led flywheel will lay the groundwork for faster growth and a user-first product.

Tips 52

Tips Handbook Analytics User Experience 52

Bold360

JANUARY 18, 2018

Create clear escalation paths in your support handbook so agents know when to switch channels. For more tips on how to engage with your mobile consumers, check out The Roadmap to a Better Mobile Customer Experience. Text support works best when brands treat customers with the same speed and sensitivity as they would friends.

Brands 45

Brands Handbook Roadmap Tips 45

Qualtrics

APRIL 19, 2021

She argues that disruption goes beyond innovation and provides a roadmap with three key areas: Strategy designed to meet the needs of future customers; leadership that creates a movement to drive and sustain transformation; and a culture that thrives on disruptive change. Storytelling with data. By Cole Nussbaumer Knaflic.

Marketing 29

Marketing Handbook Roadmap Banking 29

Gainsight

MAY 10, 2021

He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. The foundations and roadmap they developed were solid, scalable, and able to handle the incredibly rapid growth their CS organization was predicted to achieve.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

CustomerSuccessBox

MARCH 3, 2022

A handbook that gives best in practice knowledge of customer success to make up to the ladder from way down. The trusted advisor: An invaluable roadmap to all those who seek to develop truly special relationships with their clients. The Customer Success Pioneer: the first 12 months of your journey into growth. Customer rating: 4.6

Customer Success 52

Customer Success Management Handbook Chief Customer Officer 52

Gainsight

JUNE 11, 2021

Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum. Major Takeaways: “Customer education activates customer success.”

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

SEPTEMBER 11, 2023

Setting up clear triggers and actions: Finance Playbook can be your organization’s roadmap to ease decision-making. This could be physical documentation, a handbook, or a digital document that is presented to the finance teams. It can define when a particular event triggers some actions.

Guidelines 10

Guidelines Financial Handbook Roadmap 10

SmartKarrot

MARCH 16, 2021

Policy and Procedure, Handbook, and Work Standards writing and development. Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team. Subject matter expert for World’s Customer Service efforts, including industry regulatory and best practices. Apply here: [link].

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SurveySensum

JULY 14, 2020

She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. He is the author of three customer service books, including the bestselling The Service Culture Handbook. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

JULY 12, 2020

They should create a roadmap for the employee on his/her role and also their career trajectory. Handbook acknowledgment. The company should get a sign from the employees even when there are changes in the handbook so that there is ample proof to state that the employees were communicated about it.

Policies 52

Policies Management Handbook Guidelines 52