Customer Bliss
NOVEMBER 29, 2018
She looked at all of the customer touchpoints and pain points, collected data from call centers to gather complaints and feedback, and reviewed communications previously sent to members. The Department also did a major overhaul to the member handbooks. They previously had around 13 handbooks for members which were all quite redundant.
CloudCherry
FEBRUARY 28, 2018
It’s important to leverage different touchpoints such as Email, SMS, Websites and more to listen to what the omni-channel customer is saying today. Again, using the example of Nordstrom, their employee handbook is effectively a bible. Employees at Norsdtrom are trained based on this and are expected to follow it religiously.
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Thematic
FEBRUARY 24, 2025
Analyze customer interactions across multiple touchpoints. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. They need conversational analytics or customer review analysis to help track, analyze, and personalize interactions seamlessly across all touchpoints.
Thematic
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Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. Try out Thematic on your customer data and see for yourself why so many companies use us for their VoC programs.
Thematic
MARCH 30, 2025
Instead, you need unified data analytics to connect every touchpoint and every voice. Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? Think of customer feedback analysis like laying the foundation for a building. The result?
Thematic
APRIL 3, 2025
Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? One real-world example is Atom Bank , which struggled to unify these insights across teams and touchpoints.
Thematic
MARCH 26, 2025
Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos. Strong feedback loops for customer experience help businesses refine their offerings and enhance satisfaction at every touchpoint.
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