Thematic
OCTOBER 30, 2024
This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. By optimizing your online store, you can boost user experience, drive sales, and cut down on cart abandonment.
Gainsight
NOVEMBER 10, 2021
Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. Ready for a primer on becoming a product-led growth pro?
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Thematic
MARCH 20, 2025
They also redesigned their app for a more seamless user experience. As a result, they boosted customer satisfaction and positioned Atom Bank as a more user-friendly alternative to traditional banks. By addressing these issues, Melodics improved load times and redesigned its interface, enhancing user satisfaction and retention.
Kayako
JANUARY 24, 2018
Jeff Toister is the bestselling author of The Service Culture Handbook. Consumers want a messaging experience over live chat. User experience expert, Kathy Sierra, argued in her book, Badass: Making Users Awesome , that the issue is marketing and support documentation isn’t aligned.
Gainsight
MARCH 29, 2022
Here’s how product-led growth strategies help your company stand out: They rally your teams around a better user experience. Product-led growth anchors departments across your organization to the north star vision your company chooses, and it motivates all teams to improve the user experience.
Thematic
MARCH 26, 2025
Here’s how closing the loop would look like for them: Example 1: Product Teams Closing the Loop Once developers enhance the search functionality based on user feedback, they close the loop by notifying customers about the update. Remember to read user reviews, too.
Gainsight
MAY 3, 2022
To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.
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