InMoment XI

SEPTEMBER 18, 2024

In today’s healthcare landscape, patient expectations are higher than ever. So, what does it take to create an exceptional customer experience in healthcare? Discover the most important factors, common challenges, and top trends shaping the future of healthcare customer experience—and how you and your organization can lead the way.

Healthcare 195

Healthcare Customer Experience Wait Times Touchpoint 195

InMoment XI

APRIL 24, 2024

In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. What is a Healthcare Contact Center? Why are Healthcare Contact Centers Important?

Contact Center 195

Contact Center Healthcare Contact Center Software Insurance 195

ECXO

OCTOBER 17, 2024

Unlike other industries, where a lapse in service may cause inconvenience, in healthcare, it can mean the difference between life and death. These technological advancements, while incredibly beneficial, also demand user-friendly interfaces, excellent customer support, and continuous education for patients and healthcare providers.

Customer Experience 401

Customer Experience Healthcare Innovation System 401

AWS Machine Learning

AUGUST 13, 2024

Generative artificial intelligence (AI) provides an opportunity for improvements in healthcare by combining and analyzing structured and unstructured data across previously disconnected silos. Generative AI can help raise the bar on efficiency and effectiveness across the full scope of healthcare delivery.

Healthcare 135

Healthcare Analysis Comparison Data 135

AWS Machine Learning

SEPTEMBER 12, 2024

The solution presented in this post not only enhances the member experience by providing a more intuitive and user-friendly interface, but also has the potential to reduce call volumes and operational costs for healthcare payers and plans. Use the result_dataset containing healthcare claims data to answer the user_question.

Healthcare 134

Healthcare Insurance Data Examples 134

Comm100

APRIL 17, 2023

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messaging software.

Healthcare 130

Healthcare Communication Multi-Channel Policies 130

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. says Nisheet Goenka, VP of Engineering at MDaudit.

Healthcare 130

Healthcare Innovation Customers Financial 130

Cyara

SEPTEMBER 21, 2023

This is especially true in healthcare, where the pandemic drove a surge in AI use that touched nearly every aspect of patient care and service delivery. Artificial intelligence (AI) has taken many industries by storm in recent years.

Healthcare 136

Healthcare Chatbots Industry 136

2020 Research

APRIL 8, 2024

April 9, 2024, Iselin, NJ: Sago, a trusted leader in market research, announces the formal launch of Sago Health, advancing its 58-year legacy of expertise in the healthcare field. The healthcare industry continues to evolve as new pricing regulations are introduced, healthcare provider roles shift, and personalized medicine needs increase.

Healthcare 104

Healthcare Innovation Study Technology 104

AWS Machine Learning

AUGUST 21, 2024

The Live Meeting Assistant (LMA) for healthcare solution is built using the power of generative AI and Amazon Transcribe , enabling real-time assistance and automated generation of clinical notes during virtual patient encounters. What are the differences between AWS HealthScribe and the LMA for healthcare?

Healthcare 124

Healthcare Meeting Interaction Knowledge Base 124

InMoment XI

JANUARY 28, 2020

The Innovative Approach to Amplifying the Patient Experience Providing a patient experience that exceeds expectations has become increasingly important within the healthcare industry.

Healthcare 317

Healthcare Innovation Measurement Report 317

InMoment XI

OCTOBER 22, 2024

We’ve all been there—checking reviews, browsing social media profiles, and searching Google to find the right healthcare provider. A well-executed strategy helps you promote positive reviews, address negative feedback in a constructive way, and ensure that potential patients see you as a trusted and reliable healthcare provider.

Management 221

Management Social Media Healthcare Software 221

eglobalis

NOVEMBER 19, 2024

From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk. This approach ensures scalability while mitigating risks. However, this transformation is not without challenges.

B2B 451

B2B Healthcare Innovation System 451

Experience Investigators by 360Connext

JUNE 8, 2021

Several years ago, Cisco released a report about what healthcare providers and consumers want in healthcare. Healthcare is no different. Just think of how many healthcare providers were still not prepared for the surge in video doctor visits in 2020!

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Regulations in the healthcare industry call for especially rigorous data governance.

Healthcare 125

Healthcare Government Innovation Training 125

InMoment XI

NOVEMBER 16, 2023

The workshop gathered professionals from diverse sectors such as retail, travel, services, grocery, and healthcare. Participants delved into diverse dimensions of experience delivery, encompassing efficiency, role dynamics, design considerations, and customer journeys. Here are the highlights and takeaways from the session!

Healthcare 447

Healthcare Culture Travel ROI 447

TechSee

JULY 20, 2021

Healthcare facilities have no choice but to invest in high-end medical equipment such as ultrasound and X-Ray devices, MRI machines, and CT scanners, to name a few. When medical devices fail or need servicing, healthcare facilities lose revenue. Expense and rarity of these devices. Catastrophic downtime. And for good reason.

Healthcare 207

Healthcare Hospitality Call Center Guidelines 207

InMoment XI

MARCH 22, 2022

Whereas the other charities mentioned here focus primarily on families and children, Sunflower of Peace aims to provide doctors and healthcare professionals with the resources they need to make a difference in Ukraine. Sunflower of Peace. Any contributions are greatly appreciated and can be made here. What Lies Ahead.

Healthcare 74

Healthcare Resources Examples 74

InMoment XI

SEPTEMBER 16, 2024

Patient feedback is the opinions, reviews, and thoughts that healthcare organizations gather from their patients. From the healthcare contact center to the doctor’s diagnosis, each step of the patient journey presents an opportunity to learn about patient expectations and behavior. Why is Patient Feedback Important?

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

InMoment XI

MARCH 28, 2022

InMoment has helped brands across healthcare, biotechnology, pharmaceuticals, financial services, and more, but today we will share a financial services case study. InMoment for Regulatory Compliance in Action: A Quick Case Study.

Case Study 370

Case Study Financial Analysis Healthcare 370

Storyminers

DECEMBER 14, 2020

I’m going to give you bullet points on a retail healthcare innovation that’s just been made public. Please don’t read ahead. You’ll get the gist of it. Then, I’ll ask you a few questions. You won’t have to write or do anything. Just think about them for a minute. Finally, I’ll show you the same innovation, but this time as a story.

Healthcare 296

Healthcare Innovation Retail Video 296

ECXO

APRIL 28, 2021

Prior to joining SAP in Concur, Tabitha built and led the Customer Insights practical for Citrix as the managing director of Customer Insights and Development, the CX program for the healthcare division of Philips as the global director of Customer Experience.

Chief Customer Officer 296

Chief Customer Officer Roadmap Healthcare Customer Experience Professionals 296

Customer Bliss

APRIL 10, 2020

It is part of what I think will really indicate for us, as consumers, for the healthcare community, and for your employees the fact that you are really recognizing and understanding what’s important. So here is the important thing about this, which is the ability to turn, to adapt, and to be human—all in one fell swoop.

Healthcare 311

Healthcare Financial Video Consumers 311

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more.

Trends 370

Trends Measurement Customer Experience Entertainment 370

Bill Quiseng

JUNE 28, 2023

For many years, there has been a stranglehold “Profits over People” mentality for healthcare leaders. Whether healthcare professionals know it or not, patients seek the best emotional value in their experience, not just a remedy to their physical ailments. And let’s make healthcare professionals be GREAT out there!

Healthcare 165

Healthcare Hospitality Social Media Financial 165

InMoment XI

JANUARY 12, 2024

Healthcare: Optimizing Patient Interactions In the healthcare industry, conversational intelligence proves to be invaluable for optimizing patient interactions. By analyzing conversations between healthcare professionals and patients, organizations can enhance communication effectiveness.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

CSM Magazine

DECEMBER 2, 2024

In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service.

Healthcare 52

Healthcare Customer Service Strategy How To 52

ECXO

JULY 10, 2024

In healthcare, a single heart rate measurement is insufficient without considering other factors like activity level. In customer experience (CX), metrics like CSAT and CES face similar limitations. In accounting, metrics such as Net Operating Profit need additional context to be meaningful.

Metrics 374

Metrics Analysis Feedback NPS 374

ECXO

JUNE 19, 2024

Sectors such as healthcare, aerospace, and fashion are beginning to explore the potential of AI to drive innovation and improve design outcomes. For instance, AI is being used in healthcare to design more effective medical devices and personalized treatment plans.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

GetFeedback

APRIL 29, 2019

For healthcare providers, patient engagement shouldn’t stop after the doctor visit ends. Healthcare providers can use post-visit patient satisfaction surveys to learn how patients felt about their experience as well as any suggestions they might have on improving the process. Post-visit patient feedback.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

Lumoa

JUNE 4, 2018

Leading companies in healthcare, telecommunications and banking across Nordics already benefit from real time Net Promoter Score (NPS) analytics that can handle feedback in all major languages.

Analytics 284

Analytics Net Promoter Score Customer Experience Marketing 284

AWS Machine Learning

MAY 13, 2024

When summarizing healthcare texts, pre-trained LLMs do not always achieve optimal performance. Solution overview In this post, we start with exploring a few of the prompt engineering techniques that will help assess the capabilities and limitations of LLMs for healthcare-specific summarization tasks.

Report 136

Report Healthcare Knowledge Base Examples 136

InMoment XI

JULY 11, 2024

This form of analytics has a wide range of capabilities that can be used from healthcare to e-commerce. By utilizing speech analytics, this healthcare organization was able to increase patient satisfaction. Speech Analytics Uses Cases & Examples The applications of speech analytics are not limited to one industry or use case.

Analytics 195

Analytics Contact Center e-support Healthcare 195

GetFeedback

MAY 8, 2019

We’ve uncovered new insight for retail, technology, banking, healthcare, manufacturing, nonprofit, and the list goes on. But first, here’s who participated in the study. Every industry out there has had a hand in the making of this report.

Trends 268

Trends Customer Service Comparison Metrics 268