InMoment XI

DECEMBER 13, 2021

And this isn’t the first time we’ve been ranked on this list. In fact, InMoment has endured the test of time to be ranked on this report regularly over the past two decades.

Analytics 370

Analytics Data Marketing Customer Journeys 370

ShepHyken

JANUARY 14, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? Why is meeting or exceeding customer expectations important in the hospitality industry? Top Takeaways A hospitality mentality is one of the most important attributes anybody hiring should look for.

Customer Experience 136

Customer Experience Hospitality How To Brands 136

Customer Bliss

NOVEMBER 26, 2019

Would you roll your mom into a hospital hallway and then leave her there? In healthcare, for example, when the emotional toll gets high, many hospitals practices support system called “Code Lavender.” And that’s not uncommon in a variety of industries. Do you honor your customers’ dignity? Of course not.

Hospitality 254

Hospitality Chief Customer Officer Course Video 254

Customer Bliss

MAY 22, 2019

Would you roll your mother into a hospital hallway and then leave her there? In this example, a wonderful tech probably took your mom out of the hospital, doing what he or she was supposed to do, rolled her to in front of the lab and put your mom in the hallway. You know that you wouldn’t. You must go in and care for the human.

Company 201

Company Hospitality How To Case Study 201

Experience Matters

SEPTEMBER 28, 2017

I’ve recently spent some time visiting different hospitals, luckily not as a patient. There are a lot of amazing things that happen in hospitals, as the medical field continues to push the envelope on diagnostics and treatments. Many diseases that were once fatal are now being cured or at least managed.

Hospitality 206

Hospitality Management Customer Experience Customers 206

Steve DiGioia

MAY 23, 2022

Sponsor the local school sports teams with clothing or equipment or donate to the area hospital, senior center, or church. Many travelers love to find those “non-touristy” attractions and will appreciate your efforts. Use social media wisely. Many communities have a local Facebook Group.

Fashion 361

Fashion Sports Hospitality Hotels 361

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more.

Trends 370

Trends Measurement Customer Experience Entertainment 370

TechSee

JULY 20, 2021

In the medical technology field, manufacturers must provide medical device support for their products across a wide range of settings, including hospitals, urgent care centers, physicians’ offices, nursing homes, mobile units, and even individual homes. for hospitals with low patient ratings. Scheduling challenges. And for good reason.

Healthcare 207

Healthcare Hospitality Call Center Guidelines 207

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

C3Centricity

OCTOBER 22, 2018

I ended up spending a night in a local University Hospital for the first time in my adult life. All these experiences of hospitals and doctors gave me the superb opportunity to see the health service from the patient’s perspective. As anyone who has been to the emergency room of a hospital knows, patience is important.

Healthcare 242

Healthcare Consumers Customer Service Company 242

BlueOcean

DECEMBER 2, 2024

When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry. Paul has earned acclaim for his outstanding management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. Empathy is key.

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

InMoment XI

SEPTEMBER 16, 2024

For instance, a hospital could have world-class medical staff delivering high-quality care. Hospitals and Clinics In hospitals and clinics, the medical staff gathers feedback from inpatients and outpatients to see what steps in the patient journey need improvement. I found that I’d been billed for services I never received!

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

CloudCherry

MARCH 14, 2019

Christopher has been in the hospitality industry since 1997 and his long journey makes him an expert at understanding the importance of customer feedback. Have a look at her LinkedIN page: [link]. Christopher Toh. Associate Director – Financial Planning & Analysis at Marina Bay Sands Pvt. Chris uses?various

Hospitality 236

Hospitality Insurance B2C Groups 236

Customer Bliss

MAY 31, 2019

“Start by being humble and you will inspire your team to be humble,” says Denis Drossart , global vice president of Culture & Experience at Selina , about leadership behaviors enforced within this lifestyle, travel and hospitality brand. Define Your Purpose and Value.

Customer Experience 196

Customer Experience Hospitality Leadership Culture 196

Steve DiGioia

APRIL 4, 2022

Early on in my hospitality career, I made it a point to find out what my options were to satisfy an upset customer. I’m prepared for the unfortunate customer who felt that our service was less than stellar and wanted to vent their frustrations. How to Be Prepared for an Upset Customer.

Hospitality 55

Hospitality Hotels Course Customer Service 55

CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram.

Hospitality 182

Hospitality Travel Healthcare Conference 182

CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram.

Hospitality 182

Hospitality Travel Healthcare Conference 182

Steve DiGioia

OCTOBER 8, 2018

As an experienced hospitality professional, I just had to speak with this couple and find a way to turn their experience around and rekindle their loyalty to our company. I overheard their conversation about how disappointed they were with their meal and that their favorite dining spot had changed for the worse.

Hospitality 222

Hospitality Hotels ROI Touchpoint 222

Steve DiGioia

MARCH 22, 2021

So how can any business tout the great service they provide if a significant segment of the population cannot be sure if the food they serve contains ingredients that may send customers to the hospital? What Are The 8 Main Food Allergens?

Customer Service 346

Customer Service Hospitality Policies Customers 346

GetFeedback

NOVEMBER 25, 2019

Hospitals: 76%. Fixed-Line Telephone Service: 70%. Food Manufacturing: 82%. Full-Service Restaurants: 81%. Gasoline Stations: 74%. Health and Personal Care Stores: 77%. Health Insurance: 73%. Hotels: 76%. Household Appliances: 80%. Internet Investment Services: 79%. Internet News and Opinion: 75%. Internet Retail: 80%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

Customer Bliss

MARCH 5, 2019

Ah, the hospital gown. They work at understanding the emotions that are native to certain customer experiences, such as wearing that gown at a hospital or doctor visit. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

Steve DiGioia

NOVEMBER 15, 2021

Thinking back on some of the fun, and weird, things that have happened during my 20+ year hospitality career, I was reminded of this old lady, I’ll call her “Granny Food Thief”. My property hosted many groups that, after their day-long meeting, would have a 1-hour farewell reception for the attendees.

Hospitality 48

Hospitality Groups Customer Service Meeting 48

CloudCherry

MARCH 14, 2019

Christopher has been in the hospitality industry since 1997 and his long journey makes him an expert at understanding the importance of customer feedback. Have a look at her LinkedIN page: [link] . Christopher Toh. Associate Director – Financial Planning & Analysis at Marina Bay Sands Pvt. Chris uses?various

Hospitality 210

Hospitality Insurance B2C Groups 210

InMoment XI

JUNE 7, 2024

REPORT Hospitality Reputation Benchmarks Report 2024 InMoment’s 2024 Hospitality Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the hospitality and restaurant industries — and how these reviews reflect the experiences patients want to have.

Hotels 195

Hotels Management Social Media Hospitality 195

ShepHyken

NOVEMBER 3, 2021

While he’s in the hospitality industry, this could apply to any type of business. I think you’ll agree that you don’t have to be in the hotel or hospitality industry to benefit from answering these questions. One of our faithful subscribers sent in a question. It could be an isolated incident, which is easy to fix.

Hospitality 169

Hospitality Customer Experience Hotels Feedback 169

Customer Bliss

MAY 16, 2018

Union Square Hospitality Group leads by example. Danny Meyer who runs the Union Square Hospitality Group proves how companies with business practices and employees that deliver values-based and human experiences significantly beat the S&P 500.

Customer Service 201

Customer Service Hospitality Leadership Groups 201

Kerry Bodine

APRIL 4, 2018

I need to purchase an MRI machine for the hospital. If you’re a business-to-business (B2B) organization, your customers also have goals and tasks—they just look a little different. I’m in charge of finding a company who can manage our support calls. It’s time to get our restaurant refrigeration equipment serviced.

Customer Journeys 308

Customer Journeys B2C Insurance B2B 308

Bill Quiseng

APRIL 25, 2021

Within the hospitality industry, we considered everything from hand sanitizers to Plexiglas shields, from floor and door decals to HVAC filters, reallocating the funds to cover the costs. We sought recommendations from experts, vendors, and our competitors to see what they were doing in response. Assess every position.

Customer Experience 190

Customer Experience Hospitality Guidelines Airlines 190

Bill Quiseng

JUNE 28, 2023

These “Profits over People” traditionalists care about their hospital’s labor, research, and equipment costs, Medicare reimbursements, pharmaceutical companies’ payments in cash and in-kind gifts, and their patients’ payments more than they do their patients. Patients don’t care how big the hospital is.

Healthcare 165

Healthcare Hospitality Social Media Financial 165

C3Centricity

JANUARY 13, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? This may surprise you. So what’s the problem?

Customer Centricity 221

Customer Centricity Hospitality Customer Journeys Strategy 221

Michel Falcon Experience

JANUARY 23, 2024

Play Video

Hospitality 78

Hospitality Video 78

MiaRec

DECEMBER 19, 2024

Are you struggling with low CSAT scores in your hospitality contact center? Are you looking for ways to automate your contact center processes and start using AI to eliminate some of your biggest pain points?

Contact Center 59

Contact Center Hospitality Management 59

Steve DiGioia

JULY 19, 2021

To say the least, they’re all leaders in their respective fields of customer service, hospitality, social media, consulting, coaching, podcasting, and keynote speaking. I was amazed at how warm and welcoming they were and their willingness to embrace, support, and welcome me into their fold. Plus, many are best-selling authors too!

Customer Service 189

Customer Service Social Media Hospitality Leadership 189

Opinionator

DECEMBER 12, 2024

Why Ignoring Restroom Feedback Could Be the Biggest Risk to Your Hospital’s Reputation Hospital maintenance or environmental services staff know that keeping ahealthcare facility clean and running smoothly is a big job. Everything need to work.

Hospitality 52

Hospitality Feedback 52

BlueOcean

JANUARY 4, 2017

The story of our agent Anthony Conrod delivering custom server parts overnight to Children’s Hospital Los Angeles for a time-sensitive procedure is only one of countless instances where the ability of our agents to use their knowledge and act with confident urgency changed lives for the better.

Customer Service 223

Customer Service Call Center Hospitality Customer Service Representative 223

NICE inContact

AUGUST 2, 2020

When speaking with a contact center agent that is in the sales hospitality industry to learn about how call center work from home has been, they expressed two things. First, their appreciation for their continued employment. Then, a growing concern about going back to the office.

Call Center 156

Call Center Hospitality Contact Center Sales 156

NICE inContact

JANUARY 21, 2020

The holiday rush not only drives big business for retail, distribution and travel/hospitality – but also a surge in customer service opportunities. Most, if not all businesses are wrapping up an informal ‘stress test’ on their customer service operations that could have a big impact on their business for the coming year and beyond.

Hospitality 156

Hospitality Customer Experience Travel Retail 156