Thematic

APRIL 3, 2025

It uses technologies like natural language processing (NLP) , sentiment analysis , content categorization, and entity extraction, among others, to make sense of language at scale. The drivers we cover in this section are central to the market’s projected multi-billion dollar growth over the next decade.

Analytics 62

Analytics Trends Marketing Social Media 62

Avaya

MARCH 24, 2017

Looking back five years ago, 92% of organizations were already working to integrate multiple interaction channels —call it multi-channel, omnichannel, digital transformation—to deliver more consistent, contextualized experiences. The post Call it what you will: Multi-channel, Omnichannel—It isn’t about the Contact Center!

Multi-Channel 53

Multi-Channel Contact Center Omni-Channel Customer Journeys 53

BirdEye

DECEMBER 28, 2024

Traditional communication channels often fall short, leaving patients frustrated and uncertain. The chatbot provides medical information, support, and personalized patient interactions using Natural Language Processing and advanced conversational technology. Healthcare is complex, time-sensitive, and deeply personal.

Healthcare 52

Healthcare Chatbots Multi-Channel Insurance 52

BirdEye

DECEMBER 19, 2024

While many businesses invest in artificial intelligence technologies, most struggle to implement them effectively. It helps businesses improve efficiency, make data-driven decisions, and enhance customer engagement through AI-powered tools and technologies. The gap isn’t in technologyit’s in strategic implementation.

Strategy 52

Strategy Marketing Social Media Hospitality 52

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. They want to engage with hotels, restaurants and bars on their own terms, and are increasingly discovering and booking where to eat and drink across an array of channels.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. I’ve included the first two section of the nomination forms submitted by the seven winners.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Strativity

APRIL 11, 2018

Hospitals’ and individual providers’ pay will eventually be partly based on how they are rated by patients. This will require that healthcare organizations look at the culture, organization, processes, and technology across their entire organization. It has been empirically proven to correlate to 50% higher hospital profit margins.

Healthcare 67

Healthcare Multi-Channel Touchpoint Hospitality 67

BirdEye

FEBRUARY 6, 2023

The advancement in communication technology has impacted patients and service providers in the healthcare industry. While many traditional marketing strategies available, social media is one of the most critical channels for healthcare brands and professionals to connect with younger audiences seeking information online.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. SurveySensum : By offering end-to-end customer support through multiple channels, SurveySensums customer support is better in contrast to the other two tools. Best of all?

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He also has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Oracle

NOVEMBER 9, 2020

Selling becomes fundamentally easier when your marketing and sales technologies are integrated, instead of functioning as stand-alone instances. In fact, every new manufacturing plant, office, hospital, or business built today represents another potential customer for Fluke products. Responsive sales should be multi-channel.

Competitive Advantage 76

Competitive Advantage Innovation Multi-Channel Banking 76

ijgolding

OCTOBER 28, 2016

As an example, look into the member groups that exist for most industries, from retail and finance to hospitality and gambling. With her vast knowledge in these areas, she has been able to create a number of informational pieces focusing on technology and education. Amy studied Sociology and Human development in Arizona.

Social Media 120

Social Media Groups Hospitality Advertising 120

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. With the right reputation management company, businesses can proactively collect positive feedback across various channels, rather than merely reacting to negative reviews. “I I reviewed over 20 different offerings.

Company 111

Company Management Social Media How To 111

Oracle

NOVEMBER 27, 2019

Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. Technology hasn’t just transformed customer service. Transforming grocery shopping. The emergence of social shopping.

Retail 74

Retail Innovation Trends Ecommerce 74

Oracle

SEPTEMBER 27, 2020

The Thinker Award for Markie Innovation honors companies that used new technology or a never-before-seen approach to attract, interest, and engage an audience. Cisco’s Global Partner Marketing organization historically leveraged email as its primary communications channel with its growing ecosystem of more than 60,000 partners.

Innovation 77

Innovation Marketing Tips Multi-Channel 77

CSM Magazine

OCTOBER 31, 2022

Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibre, the UK’s largest independent full fibre platform. Info: www.sabiogroup.com twitter.com/sabiosense [link]. About makepositive.

Multi-Channel 52

Multi-Channel CRM Hospitality Consulting 52

CSM Magazine

FEBRUARY 2, 2024

Powered by Genesys Cloud and supported by Sabio, Benenden’s solution equips them with next-generation capabilities to connect with members across digital channels and deliver a more personalised, efficient service. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members.

Self Service 52

Self Service Multi-Channel Healthcare Case Study 52

Avaya

MAY 10, 2019

Dramatic developments in communication technologies – mHealth, mobile phone apps, email notifications, online chat – have created an expectation of instant access across the consumer spectrum, including healthcare. From small clinics to the largest hospitals, patient expectations are rising.

Healthcare 55

Healthcare Multi-Channel Insurance Transportation 55

BirdEye

SEPTEMBER 8, 2023

Multi-location real estate businesses might find tracking and responding to every review challenging without a tool or a process. Birdeye integrates with 3000+ apps , including software that major real estate companies use such as Homegauge, Horizon, Sitelink, and Hospitable.

Management 111

Management Social Media Multi-Channel Tools 111

Optimove

MARCH 29, 2022

Trigger higher-accuracy automated messages leveraging geofences and beacon technology combined with realtime behavior, customer attributes, and preferences. The Kumulos acquisition closed in March 2022 and we plan to continue our product enhancement through additional value-add technology acquisitions this year.

Marketing 59

Marketing Multi-Channel CRM Sports 59

West Monroe

MARCH 1, 2023

To ensure high quality patient care, a medical device must move through warehouses, sales reps’ trunks, and hospital closets—and each of these locations has its own practices, policies, and systems. Addressing these challenges is nuanced.

Management 52

Management Healthcare Hospitality Multi-Channel 52

CSM Magazine

APRIL 11, 2023

This means that providing an exceptional, above-and-beyond level of customer service in your hospitality business is more important than ever before. This tech unifies all your establishment’s communications channels – from email chats to Whatsapp messages – so there’s no risk of a message getting missed. Tech can help.

Guest Experience 52

Guest Experience Hospitality Hotels How To 52

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Qualtrics

FEBRUARY 16, 2021

Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business. Listen to how travel and hospitality organizations are reimagining the guest experience. Guest expectations are changing and the hospitality industry needs to adapt. What is guest experience?

Guest Experience 49

Guest Experience Trends Tips Hotels 49

SurveySensum

SEPTEMBER 25, 2024

Impact: Apple’s focus on design, innovation, and a supportive environment boosts customer loyalty and its reputation as a leader in both technology and service. Chick-fil-A Why They’re Great: Chick-fil-A’s success all boils down to their unwavering commitment to hospitality and a customer-centric approach. Department of Commerce.

Customer Centricity 52

Customer Centricity Company Customer Service Airlines 52

CSM Magazine

OCTOBER 3, 2023

Graph technology is particularly well-suited for applications where relationships between data elements are as important as the data itself. In addition, the technology has the advantage of being able to manage multiple conversations and queries in real time. But how should we go about building such knowledge graphs?

Multi-Channel 59

Multi-Channel Hospitality Social Media Training 59

BirdEye

NOVEMBER 28, 2023

Choosing providers — from hospitals to specialists to dentists — can really get your nerves jangling. Get this: A negative review can scare away 85% of consumers from a multi-location business with a local presence. Research about their strategy, processes, technologies, and reporting. Trust is everything in finance.

Industry 59

Industry Management Healthcare Hospitality 59

C Space

APRIL 6, 2020

As the need continues to grow, our local food banks are suffering from a lack of volunteers, donations, and food distribution assistance from their normal channels. The masks are used by hospitals in sub-intensive therapy. AWMH has pledged $100,000 to this fund,” stated the group.

Brands 52

Brands Hospitality Healthcare Banking 52

Currency Alliance

AUGUST 15, 2024

Marketing personalization can take place within localized initiatives or channels, such as the ecommerce shopping experience, the loyalty program, or a particular marketing campaign that captures the customers’ imaginations. Somewhere in the middle are hospitality companies. Personalization comprises four key strategic initiatives.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

Currency Alliance

NOVEMBER 17, 2020

The sixth trend – to be present and compete in marketplaces – will become a new, but pressing objective for brands that have been operating in silos – since it is now patently clear that customers are interacting with brands beyond the brands’ own channels. Can you understand why your customers behave in specific ways?

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Currency Alliance

DECEMBER 4, 2023

That is driving brands and customers alike to be more earnest in the pursuit of value a significant acceleration in the deployment of more cost-effective marketing and loyalty technology. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

Avaya

APRIL 3, 2017

From finance to retail to hospitality, it seems virtually every industry is grappling with above-average customer churn. Technology has evolved to a point where there is now an inconceivable number of ways for customers to engage with brands, creating a communications environment that many companies simply aren’t set up to handle.

Customer Journeys 57

Customer Journeys Contact Center Data Omni-Channel 57

SurveySensum

MAY 20, 2020

Ford , a Multi-national company like Ford have initiated a ‘ Built to Lend a Hand ’ campaign that offers payment relief and credit support and Budweiser has redeployed $5 million to the American Red Cross. The power of automated technology will transform the in-store shopping experience. Need more dog treats for your furry friend?

Omni-Channel 52

Omni-Channel Customer Experience Social Media Banking 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. SurveySensum : By offering end-to-end customer support through multiple channels, SurveySensums customer support is better in contrast to the other two tools. Best of all?

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Qualtrics

OCTOBER 10, 2019

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. Multiple channels, one customer relationship. To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints.

Retail 34

Retail Travel Multi-Channel Fashion 34

Magellan Solutions

NOVEMBER 25, 2021

As many business practices continue to evolve, so does customer service, continuing to develop its channels in order to provide excellent service in more ways than one. From traditional phone call correspondences, customer service has grown into more modern and convenient, real-time channels. Customer Base.

Contact Center 52

Contact Center Omni-Channel Call Center e-support 52

Circular Edge

MAY 10, 2022

Put simply, an ERP system helps unify people, core business processes and technology across an organization. While what an individual firm sees as the greatest value of this technology will vary, here are key universal advantages ERP delivers: 1. Risk management: ERP technology reduces risk in a few ways. Video: What is ERP?

Resources 52

Resources Software System Financial 52