Zeisler Consulting

FEBRUARY 6, 2024

Like a concierge at a hotel or the maî·tre d’ at a fancy restaurant, I’m the first person representing [literally!] Does that ever cross your mind? Pull it apart: If that person is a representative for the brand , then he or she is kind of like an ambassador: “Thanks for calling us. our brand that you’ll meet.

Policies 93

Policies Hotels Brands System 93

Zeisler Consulting

AUGUST 29, 2023

That came to mind recently when reflecting on an experience I had last year at a hotel for a conference. If things had gone a little more sour, it may have been a very bad experience and ruined both of our days (and my impression of that hotel). No be there,” he says, returning once Daniel has vanquished the menacing crew.)

Hotels 72

Hotels Conference Interaction Brands 72

Zeisler Consulting

JANUARY 5, 2022

If it’s the end of their shift, they’re headed to a hotel somewhere…usually either right there at the airport or a short shuttle ride away. And if part of your job is to physically go to another city, spend the night, and then go to another city, spend the night there (and so on), of course, your boss puts you up in a hotel, too.

Airlines 93

Airlines Hotels Course Consulting 93

Zeisler Consulting

MAY 14, 2024

Ritz-Carlton could easily hide behind their Ts&Cs and throw their hands up—after all, the majority of instances where they dip into these funds don’t even have to do with things that are even related to the stay at the hotel—and say, tough luck, buttercup. But it wouldn’t do them any good with their guests. What about your brand?

Policies 93

Policies Hotels Course Customer Centricity 93

Zeisler Consulting

MARCH 5, 2024

If the CEO of your hotel chain were on the call with us right now and said, “Hey, shoot the guy a hundred bucks, make him whole, and we’ll write this off,” you’d have to tell him , “Sorry, boss… it’s actually not even possible to do that”?

Hotels 93

Hotels Conference Policies Customer Centricity 93

Zeisler Consulting

NOVEMBER 17, 2021

Some brands took off like a rocket (those that deliver stuff to your house), while others (lots of brick-and-mortar, tons of hotel/restaurant/entertainment) will never see the light of day again. No brand didn’t have a disruption due to Covid.

Wait Times 93

Wait Times Entertainment Hotels Customer Centricity 93

Zeisler Consulting

NOVEMBER 30, 2020

My partner and I actually had a hotel cancel our reservation after the world ended. This spring and summer have been rough on travel. It was complicated by the fact that we’d used a combination of credit card points and cash to make the reservation for two different rooms, one for us and one for my partner’s mother.

Hotels 93

Hotels Loyalty Programs Retail Course 93