InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. So much time locked inside caused a massive correction.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

InMoment XI

JANUARY 17, 2024

Guest experience refers to the overall impression and satisfaction that a guest has during their interactions with a hospitality brand or establishment, such as hotels, restaurants, resorts, and attractions. This means that all interactions and touchpoints the guest has with your brand are considered. What is Guest Experience?

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

ProProfs Chat

JANUARY 18, 2022

This data can prove to be quite helpful for marketing experts who wish to understand customer interactions, touchpoints, and product developers who wish to decode product usage patterns. How disinterested or interested are you in becoming a member of our loyalty program? ? How would you rate your recent stay at our hotel? *5

Examples 95

Examples Net Promoter Score NPS Survey 95

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. Hybrid points programs.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Currency Alliance

JUNE 11, 2019

The smart ones kept a loyalty strategy even if they eliminated the points, but some foolishly acted as though their rewards program was their loyalty strategy – and threw the baby out with the bath water. For a time, banks hoped that third-party CLO providers would help banks achieve their loyalty goals.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Thematic

AUGUST 29, 2024

Thematic can quantify your qualitative customer data with metrics like impact on NPS score. In the example above you can see that solving log-in issues could improve NPS by 16.6%. This might include customer satisfaction, retention rates, NPS metrics, and revenue growth. How Important is a VoC Program? Another 37.9%

Voice of Customer 62

Voice of Customer Social Media Analysis Feedback 62

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52