Vonage

MARCH 26, 2018

Last year, Amazon announced that it employs 45,000 robots across 20 fulfillment centers; Yobot the robot ensures customers enjoy conversation-free service at Yotel’s pod hotel in New York; and "chatbots" continue to help businesses deliver everything from online banking to checking in for flights.

Interaction 159

Interaction Self Service Poor Customer Service Hotels 159

Interactions

MAY 22, 2019

Book a hotel? With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. It’s during these urgent travel situations when I need customer care to perform at it’s best, and it’s often when it fails the most. Self-Service is essential. Book flights?

Travel 61

Travel Self Service Hotels Hospitality 61

ShepHyken

MAY 30, 2022

So many questions, problems, and complaints are answered and resolved using a form of customer support other than the phone. Our customer service research found that while 71% said they would use self-service tools, 65% still want to use the phone first. But that doesn’t mean these digital options are the best.

Customer Service 14

Customer Service Rewards Programs Poor Customer Service Self Service 14

Interactions

MAY 22, 2019

Book a hotel? With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. It’s during these urgent travel situations when I need customer care to perform at it’s best, and it’s often when it fails the most. Self-Service is essential. Book flights?

Travel 48

Travel Self Service Hotels Hospitality 48

Bold360

DECEMBER 4, 2016

According to Zendesk’s 2014 Benchmark report , customer service rankings dropped to their lowest during the holiday season, with the travel industry experiencing the largest -7 point drop, the most drastic in comparison to all other industries. Integrate a qualitative automated customer self-service solution.

Omni-Channel 40

Omni-Channel Call Center Travel Self Service 40

SurveySensum

FEBRUARY 20, 2024

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. Organize the FAQs into categories for easy navigation.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. Organize the FAQs into categories for easy navigation.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52