InMoment XI
SEPTEMBER 21, 2021
Before we get into how to humanize and improve customer experiences , we first need to understand why structured data can’t give us all the answers. How to Humanize and Improve Customer Experiences. Numbers Alone Can’t Tell a Story. Only when a business listens to human feedback can it respond with a more human customer experience.
InMoment XI
DECEMBER 15, 2022
It has also changed the way that your customers interact with you. Especially when considering the rapid evolution of social-based interactions, even data from the previous quarter might not accurately reflect how your customers are behaving. The COVID-19 pandemic has changed the way that businesses, well, do business.
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Experience Investigators by 360Connext
NOVEMBER 30, 2021
In this article, we’ll look at what a Customer Experience Persona is, how to create one, and how to use it when it’s done. Define and consider the specific points of interaction between the customer persona and your brand. The points of interaction for that customer within that journey. What is a CX Persona?
InMoment XI
AUGUST 31, 2022
Most banks rely on surveys to engage with their customers and gather this valuable intelligence, which is why today’s conversation focuses not ‘just’ on how to build a great survey, but how to do so in a way that speaks effectively to banking customers. These surveys can be tuned to both in-person interactions and online banking.
Speaker: Jennifer Wright and Nick Barron
Industry experts Jennifer Wright and Nick Barron will focus on elevating the experiences that customers demand - meeting them wherever they are, with personalized interactions that leave a lasting impression.
Lumoa
FEBRUARY 7, 2023
How do you collect VoC data? How to make customer-centric decisions based on VoC Creating a full overview of the Voice of Customer What is the Voice of the Customer (VoC)? In short, anywhere your customer talks about their experience with your business, or interacts with you is an example of VoC.
eglobalis
SEPTEMBER 16, 2024
Unlike B2C interactions, B2B transactions are more complex, involving multiple decision-makers, longer sales cycles, and intricate touchpoints. This article delves into how to define and execute a B2B CX strategy, offering practical insights on how to implement it at both local and global levels.
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As digital channels dominate customer interactions, experiences are critical to get right. Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. How to leverage AI to drive cloud-based solutions in contact centers. How to combine the human element with automation, rather than replacing them.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
In this webinar, you will learn: How to improve employee retention while improving quality customer and prospective client interactions through engagement. How to create relationship with employees which develop and grow them professionally.
Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien
Tune into this webinar to learn: How online search behavior is evolving. Common mistakes brands encounter with local search and how to fix those. How companies have seen success by prioritizing their online reputation. Four strategies to improve your local visibility for your business today.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
This webinar will explore how a professional or an organization can create distinction to stand out in their industry. In a business landscape with many iconic companies, many organizations struggle with how to become noteworthy.
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Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. When was the last time you took a step back and really examined the quality management (QM) in your contact center?
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. . 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
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Surveys are an important part of your customer experience, which mean they require the same level of strategy, planning, design, and management that you apply to your most important customer journeys and interactions. To help supercharge your surveys, we’re providing you with the four key elements of a brand-building survey program.
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