How To Interaction Self Service 
Calabrio
FEBRUARY 20, 2025
Analytics Maximizing Chatbot Effectiveness: The Power of Analytics and Self-Service Share As businesses continue to adopt AI-driven chatbots for customer interactions, the challenge shifts from simply having a chatbot to ensuring it delivers real value. Cost per Automated Chat Evaluates cost savings from AI-driven self-service.
Kayako
MAY 13, 2022
Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options.
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InMoment XI
OCTOBER 31, 2024
Consider including self-service options like chatbots for customers who don’t want to spend time with an agent. You can measure AES by surveying agents on how much effort they have to put into customer interactions. The Average Hold Time metric calculates how long customers wait on hold during a call.
CSM Magazine
APRIL 10, 2025
Personalized self-service has quickly become a necessity for businesses in an era where convenience and efficiency are non-negotiable for customers. Customers today expect faster resolutions, intuitive experiences, and tailored interactions when they engage with your brand. Heres how to get it right.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks?
ECXO
MARCH 6, 2025
How to Lead a B2B CX Transformation ProgramAnd Avoid Costly Mistakes Introduction: The Importance of CX Transformation in B2B Todays business customers expect seamless, responsive, and value-rich interactions at every stage of the partnership. This helps make the customer real for teams who may not interact with buyers daily.
ECXO
NOVEMBER 26, 2024
This can be a huge asset in customer service, where issues need to be resolved quickly to maintain satisfaction. Unicorns Bring a Personal Touch These rare employees know how to connect with customers on a personal level. This ensures that your customer experience is consistent, no matter who is handling the interaction.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
By the end of this webinar, you will know: How to reduce friction in your customer interactions. The benefits of self-service. How to use subscription models to provide convenience. How to leverage cutting edge technology to make your customers' lives easier.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. Join Brian Morin, Mark Landry, and Marilyn Cassedy of SmartAction, and learn how to streamline your customer service.
Speaker: Jake Miller, Senior Product Marketing Manager, Allego
Instead, buyers need to be surrounded with relevant communications and personalized, self-service content throughout their journey. During this exclusive event, Jake Miller, Senior Product Marketing Manager at Allego, will explore how to empower sellers to create customized and immersive buying experiences.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service.
Speaker: Laura Sikorski, Contact Center Consultant
Your customers should have a positive customer experience with every interaction.
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