West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Data 40

Data Banking ROI Financial 40

West Monroe

MAY 17, 2023

trillion in annual revenue being diverted from traditional financial services companies, legacy organizations need to remain competitive and innovative in the digital marketplace—and in the face of changing customer expectations where digital products and experiences are increasingly coveted. With upwards of $4.7

Banking 52

Banking Technology Innovation Roadmap 52

BirdEye

APRIL 11, 2023

The BCG Matrix organizes everything into: Low volume, low return on investment (ROI) Low volume, high ROI High volume, low ROI High volume, high ROI The BCG Matrix is also effective in evaluating your various marketing channels to determine which are the most effective and worthwhile. Examine your competition.

Examples 98

Examples Strategy Analysis ROI 98

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

West Monroe

MAY 17, 2023

trillion in annual revenue being diverted from traditional financial services companies, legacy organizations need to remain competitive and innovative in the digital marketplace—and in the face of changing customer expectations where digital products and experiences are increasingly coveted. With upwards of $4.7

Banking 40

Banking Technology Innovation Roadmap 40

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

TechSee

DECEMBER 16, 2020

An industry-first, Visual Remote Assistant is powered by a multi-patented, browser-based service for intuitive, app-free visual engagement. The simplicity, seamless integration, and speedy implementation of the Visual Remote Assistant offering improves CX and drives high user adoption, translating into a greater ROI.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

Think Customers

MAY 13, 2020

Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. The COVID-19 crisis is and will continue to be incredibly challenging; companies need to embrace the innovations happening now to create moments that truly matter. Enable strategies with ROI potential. 2: Embrace change and charge.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

West Monroe

APRIL 6, 2022

Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. Allows a bank to have more direct input to the features on the product roadmap , which leads to exclusive access to features and functionality to help get ahead in the market.

Banking 52

Banking Technology Marketing Roadmap 52

Customer Bliss

NOVEMBER 15, 2018

Co-op Financial Services is as a nationwide credit union network supporting their members of small financial instututions, credit unions, and community banks with industry-leading ATM, digital payment, security, and marketing. . 2 – Connect ROI to Growth. 1 – Look Deeper than Surface-Level Metrics. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. For us, the pillars are always very clear.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. As the lines between the digital and physical worlds continue to blur, leveraging these channels appropriately is rapidly becoming an absolute must to remain competitive in your industry. Paul Quinn, Sr.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. As the lines between the digital and physical worlds continue to blur, leveraging these channels appropriately is rapidly becoming an absolute must to remain competitive in your industry. Time: 11am EDT.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

NetBase

AUGUST 16, 2019

And we’ll have panels and individual sessions lead by industry leaders joining us from Hotwire Global, Third Ear, Warner Bros. Interactive, Purple Strategies, Team One, 113 Industries and more. Interactive, Purple Strategies, Digitas Health, H&L Partners, Nutrisystem, 113 Industries and more. A Roadmap to Meaningful Content.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

SurveySensum

OCTOBER 4, 2023

An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Cost Consider the pricing structure and ROI potential, as cost-effective feedback tools can help automotive businesses make informed decisions while optimizing resources.

Automotive 52

Automotive Tools Feedback CRM 52

West Monroe

JUNE 1, 2023

The tech industry is undergoing a significant transformation. Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. Increase data fluency Data is essential to a CPO’s success.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

CSM Magazine

NOVEMBER 18, 2022

No matter the industry, a carefully orchestrated VoC program unlocks powerful benefits for companies and their customers. Not only will the lack of action impact the ROI of the VoC program, it may amplify customer frustrations and alienation. A VoC program helps identify where your business is excelling and where it misses the mark.

ROI 52

ROI Touchpoint Voice of Customer Consumers 52

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Think about featuring them in industry profiles. There’s nothing like a sneak peek to make a customer feel special.

How To 81

How To Roadmap Case Study Tips 81

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. In today's environment, achieving that ROI might require a different approach and for many reasons. How the ROI landscape has shifted 1. This means crafting not just a static plan but building a roadmap that evolves with the market.

ROI 59

ROI Roadmap Resources Survey 59

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 124

Roadmap Competitive Advantage Innovation Self Service 124

ClearAction

APRIL 17, 2019

In recent decades, managers have realized that the industrial revolution distanced them from having a pulse on customer experience. They want things right — from their point of view, not per industry norms — the first time and consistently (this is most efficient for you, too). 9 Customer Experience ROI Trajectory , Carol Borghesi.

Management 69

Management Customer Experience Management Financial ROI 69

Talkdesk

MAY 20, 2016

Incumbent industries need to rework incumbent processes to keep pace! TODD : My advice to vendors hoping to get the best ROI with technology is to partner up early. It’s an opportunity to learn from your customers and alter your roadmap accordingly. Today, 45 minutes is an absolute eternity. Decide who your champion is.

Customer Centricity 40

Customer Centricity Company Roadmap ROI 40

NetBase

OCTOBER 29, 2018

Always a highlight of any event, Razi Imam , Founder, CEO and Anupam Singh , Founder, President of 113 Industries shared the stage for their presentation. Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. The NetBase Roadmap – Skating to Where the Puck Is. Anatomy of a True Insight.

Brands 60

Brands Social Media Analytics Conference 60

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Q: What are some trends you see happening in the Customer Success industry? ChurnZero Resource – ROI Calculator.

Customer Success 40

Customer Success Return on Investment Customers Roadmap 40

CX Journey

NOVEMBER 6, 2014

Who on your team has time to roadmap and communicate your customer experience vision and execute the comprehensive VoC strategy to inform that plan? Are people in your organization feeling innovative or fearful? A vendor can also assist with an ROI model that helps justify your CX budget. How is the bandwidth on your team?

Hotels 171

Hotels Consulting Culture Chief Customer Officer 171

West Monroe

MAY 31, 2019

Though bots may not have taken over every transaction and interaction yet – I’ve talked to many clients who are beginning to strategically plan where these technologies fit into their digital roadmaps. Customer Self-Service.

Banking 40

Banking Financial Self Service Chatbots 40

West Monroe

JULY 24, 2023

Featuring Rissa Redan As West Monroe’s Chief Marketing Officer, Rissa Reddan leads a team of more than 30 in corporate marketing, industry marketing, client marketing, and marketing services roles whose work directly influences the firm’s strategy and industry-leading growth rate. What are other industries doing?

B2C 98

B2C Innovation Healthcare Industry 98

SmartKarrot

JUNE 16, 2020

You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. You will be working alongside some of the best sales, marketing, product and customer experience team members in the industry.

Customer Success 10

Customer Success ROI Customer Satisfaction Roadmap 10

ClearAction

MAY 3, 2019

Digital experience in today’s 24/7 global world spans all industries — any organization where there is a need to integrate processes, data flows and business protocols to empower employees and customers to be happier and more productive. Acquisition Addiction’s Impact on Customer Experience ROI. We’re moving into a new model.

Trends 48

Trends Customer Journeys Leadership Customer Centricity 48

SurveySensum

AUGUST 22, 2023

Understanding the Power of SaaS Customer Feedback Gathering customer feedback in the B2B SaaS industry can do wonders. Upgrade ROI. Updates reflecting user wishes get higher adoption rates, boosting ROI. Feedback drives data-backed decisions, aligning your SaaS roadmap with what truly matters. Not only that. Build trust.

Feedback 52

Feedback Strategy Net Promoter Score B2B 52

NetBase

OCTOBER 7, 2019

You probably already know that NetBase LIVE is the social analytics event, attended and led by industry experts, but in case that wasn’t clear, consider the brands and agencies that are regularly in attendance, and those participating this year, including VISA , Coca-Cola , iHeartMEDIA , 113 Industries , Digitas Health , Warner Bros.,

Analytics 8

Analytics ROI Brands Social Media 8

SmartKarrot

JUNE 7, 2022

Work with customers to quantify business value and ROI, solidifying the organizational value of Snowplow and helping the key stakeholders to communicate value. Identify product feedback from customers, spotting trends, and surfacing to help shape the product roadmap.

Customer Success 3

Customer Success Roadmap ROI Customers 3

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Through 2024, we expect to see continued innovation, whereby loyalty points can be accepted as payment at little or no upfront cost, including in offline settings.

Loyalty 59

Loyalty Trends Data Marketing 59

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. She has an accumulative experience of 16 years in the Audit and Banking industry. LinkedIn: [link]. Website : [link]. LinkedIn : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. The goal is for you to begin developing your roadmap by the time you finish reading this book. The books are not in order of preference; all are very good.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52