InMoment XI

SEPTEMBER 3, 2024

A wealth of insights lies in the interactions between your organization and its customers; however, without specialized technology to analyze that data, those insights remain untapped. Market Research and Competitive Analysis Organizations can gain a deeper understanding of market trends, competitor positioning, and overall industry dynamics.

Analytics 260

Analytics Data Social Media Average Handle Time 260

Experience Investigators by 360Connext

JULY 17, 2024

They wanted to know why they needed a customer journey map when they already had: Process maps Product roadmaps Customer feedback dashboards A corporate vision to “provide a world-class experience for customers” And, perhaps most importantly, they just “got” their customers. What would a disruptor do to shake up your industry?

Customer Journeys 143

Customer Journeys Examples Strategy Roadmap 143

Gainsight

MAY 24, 2022

Not just with the big, life-changing technologies people want. Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. One of the reasons critics are harsh on Coke’s cap innovation is they feel it’s “too little, too late.”

Innovation 105

Innovation Roadmap Analytics Meeting 105

West Monroe

SEPTEMBER 23, 2024

Notably, changing consumer sentiment and culture, growing technology and product innovation, and evolving dynamics of supply chains are driving trends for the industry to prioritize sustainability initiatives. Motivations to prioritize sustainability and decarbonization have shifted, specifically in manufacturing.

Transportation 52

Transportation Roadmap Policies Guidelines 52

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Fintechs, digital currencies, and neo banks are creating an increasingly fragmented industry with a myriad of digitally forward options for consumers. With upwards of $4.7 With upwards of $4.7

Banking 52

Banking Technology Innovation Roadmap 52

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. This post offers insights for businesses aiming to use artificial intelligence (AI) and cloud technologies to enhance customer service and streamline operations.

Analytics 86

Analytics Self Service First Call Resolution Banking 86

Talkdesk

DECEMBER 30, 2020

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Just as Talkdesk cloud technology makes it easy for our customers to move their contact center agents to work remotely, we were able to internally apply that same technology with ease. Transition.

Innovation 83

Innovation Contact Center eBook Roadmap 83

InMoment XI

NOVEMBER 30, 2023

These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Reputation Management Software Managing your brand and business reputation requires more than just vigilance; it demands strategic precision and technological assistance. Consistency builds trust and recognition.

Brands 378

Brands Management Multi-Channel Social Media 378

West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Fintechs, digital currencies, and neo banks are creating an increasingly fragmented industry with a myriad of digitally forward options for consumers. With upwards of $4.7 With upwards of $4.7

Banking 40

Banking Technology Innovation Roadmap 40

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. “JD

Resources 52

Resources Innovation Roadmap Self Service 52

Chadwick Martin Bailey

APRIL 17, 2020

I understand the impulse, but through conversations with my CMB, and industry colleagues and clients I strongly believe that this is a time to be bold , not to sit back and wait. An article from Bain speaks to this very well: Decide where to be bold and build a roadmap to get there. Kathy Ofsthun, VP Qualitative + Innovation.

Innovation 64

Innovation Roadmap Exercises Consumers 64

DCX

SEPTEMBER 15, 2024

You’ll get straight-up insights from industry pros and creative networking that actually matters. If you’re serious about getting everyone on the same page, this is your roadmap! Love your content and valuable insights into CX and industry trends.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

West Monroe

APRIL 6, 2022

Today’s mid-size ($20B-$50B AUM) and regional banks ($50B-$100B AUM) find themselves in a unique spot: big enough to require competing with larger banks on digital customer products but too small to absorb the consequences of strategic technology blunders when it comes to investing in them.

Banking 52

Banking Technology Marketing Roadmap 52

TechSee

MARCH 2, 2023

With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation. What enterprise experience does your team have in my industry? If so, how? Every business is different.

Self Service 109

Self Service Roadmap Resources Meeting 109

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

West Monroe

DECEMBER 13, 2022

To do so, they should focus on optimizing their R&D spend, consider customer value in their roadmap prioritization, consolidate platforms where possible, and remember the importance of serviceability in driving customer satisfaction. 2023 Outlook: The Future of the High-Tech & Software Industry. Download our 2023 Outlook.

Software 52

Software Industry Roadmap Report 52

Inbenta

DECEMBER 21, 2023

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. ” The post Inbenta Appoints Merlin Bise as Chief Technology Officer appeared first on Inbenta.

Roadmap 52

Roadmap Banking Leadership Technology 52

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. We’ve seen such hesitations in previous industry transitions.

Marketing 65

Marketing Innovation Guidelines Roadmap 65

Totango

DECEMBER 7, 2023

In Part 2 of this hot topic series, Taylor Hodges , Global Head of Customer Success for the Corrigo Enterprise product at JLL Technologies, shares how her team takes a unique approach to this task by aligning cross-functional GTM teams by industry vertical.

Sales 92

Sales NPS Customer Success Customer Journeys 92

SuiteCX

JUNE 16, 2017

Over the last 10 years the retail industry has been radically transformed. Disruptions in the Industry. Investment in data and Technology. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. This takes time, money and specialized skill sets.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124

Optimove

JULY 29, 2024

Leverage Technology Partnerships: Collaborating with advanced CRM platforms provides the necessary technological backbone to support streaming orchestration. Focus on Continuous Improvement: Regularly conduct workshops and review meetings to refine strategies and adapt to new technologies.

Marketing 52

Marketing Customer Experience Sports CRM 52

COPC

JANUARY 9, 2024

The COPC CX Standard was originally established in 1996 and has continued to evolve to address changing industry dynamics. COPC: What were the driving forces behind Mastercard’s commitment to elevating your practices to industry standards? We aimed to make transactions not just safe but also simple, smart, and accessible.

Customer Experience 76

Customer Experience Net Promoter Score Guidelines Customer Care 76

West Monroe

JANUARY 29, 2024

It's not an out-of-the-box solution; it’s a collection of industry-accepted technologies that can be applied across a variety of customizable system options. This is a model that has been followed by other commercial entities, particularly the automotive industry, over the last decade.

Connections 52

Connections Roadmap Wireless Financial 52

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Start with a customer need, then find the right technologies, processes, and behavior changes (internally). Change is harder in this industry than many others. Mazda is doing things differently.

Brands 350

Brands Healthcare Roadmap Exercises 350

West Monroe

JUNE 19, 2024

They’ve begun to look beyond traditional and narrowly defined use cases, evaluating entire value chains to uncover new opportunities for AI to optimize existing processes and innovate new ones. Once risks are identified, the control framework should be evaluated against the identified risks and industry frameworks (e.g.,

Banking 52

Banking Government Roadmap Technology 52

Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Are there any specific industry regulations or compliance requirements you must adhere to? Remember to consider the following technological aspects.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

DCX

SEPTEMBER 22, 2024

You’ll get straight-up insights from industry pros and creative networking that actually matters. Identify and address customer pain points by streamlining internal processes and leveraging technology. If you’re serious about getting everyone on the same page, this is your roadmap!

Sports 52

Sports Social Media Roadmap Feedback 52

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Data 40

Data Banking ROI Financial 40

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

2020 Research

MAY 16, 2024

Last week at TMRE@Home, our very own Chief Client Officer, Raj Manocha , delved into how market research (MR) is transforming amidst the rapid advancements in AI and other technologies. As technology evolves more and more rapidly, the impact on market research is undeniable and inescapable.

Trends 59

Trends Marketing Roadmap Technology 59

DCX

JULY 21, 2024

In the spotlight this week, I’m sharing a fascinating blend of innovation and human-centric approaches in the CX world. more on this below), find a comfy spot, and let's explore some fresh perspectives on blending tech innovation and human-centric design. Balance technology with personalized human interactions.

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

Magellan Solutions

FEBRUARY 5, 2024

Discovering the secrets of success lies in understanding the game-changing advantages of information technology (IT) outsourcing. IT outsourcing is when a company hires outside vendors to handle technology operations and tasks. This approach frees up resources for innovation and directs top talent toward crucial business objectives.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

C3Centricity

JANUARY 4, 2021

Starting from a personal experience in the hotel industry, this article goes on to share the lessons for all industries in how and why we all need to understand and follow our customers’ journey from thinking about buying the category to successfully turning purchasers into raving fans of our brands. #5. This may surprise you.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

TechSee

DECEMBER 16, 2020

Today, Salesforce has fully integrated TechSee’s technology on the Salesforce platform as an integral part of their offering. An industry-first, Visual Remote Assistant is powered by a multi-patented, browser-based service for intuitive, app-free visual engagement. How Visual Remote Assistant works.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

UJET

JANUARY 22, 2020

Darcey joins UJET with a long and prestigious track record of success across both software and hardware technologies including Markforged , Cisco Meraki, and Bank of America. UJET has a tremendous opportunity to reinvent an industry that impacts everyone. We’re thrilled to welcome Darcey Harrison as our new Chief Revenue Officer.

Culture 112

Culture Roadmap Travel Banking 112